ONE WORLD, ONE PHILOSOPHY, ONE FAMILY - that's BESTSELLER, a family-run and global fashion group. Under the umbrella of BESTSELLER are brands like VERO MODA, JACK & JONES, ONLY and many more. For our office in Dubai we are looking for a dynamic

B2B Customer Relations Manager (E-Commerce Focus)

Responsibilities:  

• Leading an E-Commerce Key Account Team of 3 people - Develop and execute strategies.
• Existing B2B Partnership development (in tandem with our sales teams)
• Customer Success – maximize customer satisfaction and drive growth initiatives - optimize current internal and external processes.
• Successful Cross-Functional Collaboration - Collaborate closely with other department (Sales, Logistics, Finance.)
• Provide consulting services to internal and external stakeholders.
• Stay abreast of industry trends and best practices in customer relations management.
• Analyzing Data and developing potential growth strategies
• Presentations for Meetings with Business Partners
• Facilitation in customer-related topics where more departments are involved.
• Close cooperation with the BESTSELLER brands, the teammates, and the Commercial Director & Finance Manager
• Logistic Facilitator – link between B2B partner & Logistic Department
• Coordinate & solve cross-brands questions or challenges.
• Regular Routine Meetings with existing Key Partners and other departments

Qualifications:  

• Minimum of 5 years’ experience in E-Commerce Buying/Planning, B2B Wholesale or Business Development – Fashion Industry Experience is preferred.
• Exceptional communication and facilitation skills – presentations and leading a meeting are often on the agenda.
• Very structured way of working
• Advanced Excel Skills
• Resilient and mature Personality with a strong “doer quality”
• Proactive and flexible way of handling daily tasks  
• Middle East experience is a must.
• Bachelor’s degree in business, IT or sales management
• Motivated, flexible personality with a hands-on mentality
• English, both written and spoken. Arabic is a plus.
• Accurate and goal-oriented way of working 
• Entrepreneurial thinking as well as customer-oriented way of working   

What we can offer:  

• 4 + weeks of training in Vienna
• A corporate culture where we welcome new ideas and move quickly from idea to action. 
• Insurance  
• Being part of a team where collaboration, creativity and action are key.  
• Freedom with responsibility. Our
• Brands that offer a unique combination of style and quality, with an emphasis on sustainability and has huge potential to grow.   
• International travel across Europe and Middle East   
• Variety of employee discounts for all our brands    

We are looking forward receiving your application ! At BESTSELLER We Own It!