The overarching goal of the role

Oversee the organisation and coordinate business activities to ensure efficient and profitable execution of high-quality work. 

Duties

• Manage day-to-day operations of the business.
• Develop and implement policies and procedures to support business operations & teams.
• Ensure the teams consistently follow processes and procedures.
• Work with the leadership team to develop business strategy and objectives & deliver phased execution of these.
• Assist with the allocation of resources to help meet business and strategic goals.
• Oversee the financial performance of the company to ensure profitability is managed.
• Establish and manage budgets and forecasts.
• Help improve operational management systems, processes and best practices as required.
• Recruit, train and supervise staff.
• Ensure employees complete and work through their personal development plan in line with business goals to deliver high-performance and quality work.
• Manage ad-hoc employee requests and requirements.
• Ensure that organisational processes remain legally compliant with regulations and standards.
• Maintain and enforce health and safety guidelines.

Requirements

Knowledge and experience required

• Proven work experience as an Operations Manager or similar role.
• Knowledge of organisational effectiveness and operations management.
• Experience budgeting and forecasting.
• Familiarity with business and financial principles.
• Degree in Business, Operations Management or a related field.

Skills Required

• Outstanding organisational skills.
• Ability to collaborate effectively with multiple stakeholders - both internally & externally.
• Comfortable with driving compliance to process and managing conflict.
• Excellent communication skills via email, voice and in person.
• Excellent documentation skills - Able to clearly and concisely capture processes and l details for others to understand/use.
• Particular focus on ensuring that communications are efficient and effective to ensure that a clear message is delivered.

Benefits

• Competitive Salary in line with experience.
• Bonus scheme related to company performance.
• Private Workplace Pension - MTS can support employees with their private pension if they choose to invest in one. More details can be found here by NEST, the MTS selected workplace pension provider.
• Bike2Work Scheme
• Childcare Vouchers