Service Delivery Coordinator

Salary Circa £45,000

We have an opportunity for an Service Delivery Coordinator to join our newly formed tenacious Third-Party Information Security Assurance Team (TPISA) helping coordinate the TPISA end to end service by confirming the assessment schedule, resourcing the assessments, escalating issues and reporting progress to internal and external stakeholders. This is a great job for someone seeking an opportunity to apply their analytical and/or project management skills in an ambitious and fast paced role.  We also actively encourage educational development through certifications, training, self-learning and on the job training.

A bit about the job:

Working with our assurance partner and internal contacts to organise and resource all supplier assessments, you will handle the lifecycle of assessments which includes supplier related communications, agreeing the initial scope, scheduling and tracking delivery to completion. Working collaboratively with the internal TPISA team you will support a continuous improvement regime. You will be responsible for producing monthly and 6 monthly reports covering assessments and remediation activities. Additionally, you will be the Go-To TPISA scheduling resource, able to provide relevant and accurate status information on the programme of work.

Skills and experience we’re looking for:

• Excellent data analysis/advanced Excel skills.

• Excellent stakeholder management, reporting and communication skills. ability to work collaboratively with teams from other disciplines within Aviva and with our suppliers.

• Experience with Power BI/other low-code technologies or GRC tools (e.g., RSA Archer) would be advantageous.

• Experience in information security or IT risk/audit would be advantageous.

• Having a positive and curious mindset that will help manage concurrent complex activities to short timescales and work under pressure to manage the assurance process.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary of Circa £45,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Tawana Chin a call on 07789 624461 or send an email to tawana.chin@aviva.com.