Sales Operations Administrator – Salary between £23,900 to £24,200

This is a great job for someone who has a passion for customer service, combined with the desire to become a true systems expert.

This friendly operational area consists of 3 teams who are all responsible for a range of varied demands, where no 2 days are the same.  We deal with demand which could include anything from setting up new agency codes, to sending out a customer quotation. Your role is vital to ensure our customers whether they be individual, or a small company will have a positive experience!

A bit about the job:

Your main role will be within the Health Quotes and Agency and Commissions team but with the opportunity to expand your knowledge within other areas of Health Sales Operations.

You will be required to take ownership and use your knowledge in a variety of different queries. You will be handling demand received from internal and external customers through a variety of channels so you must be confident to communicate with relevant stakeholders across business areas such as Claims, Trading Centre, Offshore Admin/Quotes, Finance & Change/Transformation teams.

You would be responding to brokers queries so your customer service skills will be utilised. You will also be encouraged to challenge the status quo and review the current processes we have in the area.

Skills and experience we’re looking for:

• A true passion for doing the right thing for our customers, whether internal or external.
• An agile approach to problem solving in a fast-paced service environment.
• A strong desire to learn all the different systems used within the area would be essential, ideally partnered with previous experience using Microsoft Office and Excel.
• Excellent customer service skills, both verbal and written.
• Knowledge of Financial Services would be advantageous, but not essential.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £23,900 and £24,200 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Alannah Burgess a call on 07391381173 or send an email to alannah.burgess1@aviva.com.