Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
As a Credit Investigator at Equifax, you will be responsible for resolving customer requests and being the key point of contact between the client and consumer. The Credit Investigator position is responsible for acting as a liaison between the client, consumer, and Equifax by resolving customers’ requests. Individual contributors with complete investigations and issue updated or corrected reports to clients. To do this, you will use various methods of investigation including telephone interviews, email contacts, web-based research, faxing contacts, and researching data repositories such as FACT and eOSCAR.
What you'll do:
You will Perform credit-based research tasks ranging from the navigation of automated systems, conducting online research, and performing conference calls between consumers and creditors
You will utilize experience and expertise to provide insights to operations leadership
Operate a diverse range of tasks, moving between processes with the mentorship of management
You will perform clerical, phone, operational or manual work
You will validate/complete and document requested data through phone, fax or email contact
Perform document review and audit
Identify and troubleshoot issues within own scope of work
Accept stretch assignments provided by management
The position is in office Monday - Friday
What experience you need:
High school diploma, or equivalent
What could set you apart:
Call center experience preferred
Computer skills
Ability to multitask and work independently
Credit Experience/knowledge preferred
Able to problem solve
Able to communicate effectively
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location:
USA-Des MoinesFunction:
Function - Fulfillment / OperationsSchedule:
Full time
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