Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
We’re looking for a new QA Manager to join TDX after a recent promotion in the business. You’ll be someone who is passionate about protecting our customers as well as the wider business by ensuring our process have the correct level of assurance in our regulated environment. We’re looking for someone who enjoys a varied role where no two days are the same and is keen to gain a broad understanding of our business and processes.
You’ll develop policies, procedures and methods to measure, evaluate and improve the quality of products and services, as well as conduct timely audits or inspections to ensure product quality levels. You’ll work with the business to perform operational and product training activities for the purpose of ensuring quality in delivery of products and services.
About TDX Group - An Equifax Company
We've been a pioneer in the debt recovery industry for over a decade, helping businesses drive fair and appropriate consumer treatment by using data and intelligence.
We meet the exacting standards of our clients who are some of the biggest banking, retail and utility names as well as the UK government. The key to TDX's success has been the scope to build and deliver industry-leading performance portfolios, combining precise execution with high quality analytical insight and continuous creativity to our partners.
What you’ll do
Enable senior managers to understand how well controlled the business is
Maintain an effective assurance approach across TDX, comprising of first-line monitoring and independent assurance activity
QA oversight of high risk processes across TDX and CTC of Team Leader checks
QA oversight and CTC (Check the Checker) of Third Party Vendors associated with TDX Operations, Client File activity in Data Ops and of wider TDX / Equifax Sales activity
Support where required the assurance of TDX adherence to ISO9001 Quality Management (undertaking of internal QMS audit plan, internal audit of TDX teams within scope of ISO9001, coordination of Annual Management Review, coaching and supporting teams with understanding and working to ISO 9001, management of the non-conformity action log and liaison with BSI to manage the annual external audit process)
Support the Internal audit of ISO22301 (Business Continuity) and ISO14001 (Environmental Management)
What experience you need
Have worked in an FCA regulated organisation
Measured and managed quality assurance and compliance on operational account and case activity
Worked in a consumer oriented environment
Has proven ability to assess consumer related activity and articulate findings using collaborative and pro-active measures
Knowledge and experience of regulatory aspects around Treating Customers Fairly with broader Financial Conduct Authority understanding
Able to work using your own initiative, gather data from various internal and external sources to establish summary level information and able to present information clearly and concisely
Experience of managing stakeholder requirements and expectations
What could set you apart
Good working knowledge of ISO - International Organization for Standardization
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The Perks of being a Equifax Employee?
We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!
We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location:
GBR-NottinghamFunction:
Function - Fulfillment / OperationsSchedule:
Full time
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