Position: Service Manager

Location: On-site 

At Whizz, we're leading and transforming transportation for delivery drivers. Join our Bike Mechanic Team as the Service Manager and play a pivotal role in overseeing and elevating all aspects of our fleet and store service functions across multiple locations. We're seeking an experienced individual who can lead a service team, exemplify best practices, and ensure the efficient flow of operations during shops operating hours.

Why Whizz?

🚀 Join a fast-growing startup.

💪 Be part of an ambitious team building something big.

🚴‍♂️ Work on a diverse selection of e-bikes – challenge yourself.

🛠️ Use the best equipment available – because you deserve the tools to solve any problem.

🌟 Unlimited growth opportunities – your success is our success.

What You'll Do:

• Lead the mechanic team in all bicycle and store service functions: new bike builds, walk-in repairs, and checked-in repairs, setting an example for best practices.
• Oversee and assign workload efficiently, ensuring smooth operations and maintaining a seamless flow during shops operating hours.
• Manage all aspects of repair workflow: bike admission, job prioritization, service parts management, timely completion, and quality checks.
• Conduct performance evaluations for each mechanic, being the first point of contact for service-related issues among the team.
• Manage general store tasks, including opening/closing, resolving POS and ERP issues, participating in marketing events, and attending ongoing staff meetings to improve department and company operations.
• Conduct inventory management, ensuring stock levels are maintained properly, and perform monthly inventory audits of tools and equipment.
• Place and manage inventory orders for the shop's needs on a monthly basis.

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• Detect and resolve shop problems in structural and social interfaces.

Requirements: 

• Experience in managing team members.
• Proven experience in training bike mechanics.
• Proven experience as a Bicycle Mechanic, specializing in electric bicycles. Bicycle Mechanic certification is a plus.
• Strong analytical skills and proven problem-solving abilities with attention to detail.
• Excellent communication skills with the ability to interact effectively with riders and team members.
• Must be able to work as business dictates, including weekends.
• Ability to stand for extensive time periods, occasionally walking, kneeling, or reaching.
• Able to lift at least 80 lbs or more and use proper lifting skills.

Requirements

• Experience in operations management, preferably in logistics or transportation.
• Analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of ebike technology and maintenance is a plus.
• Availability to work full-time and on-site in New York.

Benefits

Benefits:

• Competitive Salary: $65,000.00+
• KPI Bonuses based on performance
• 401K Plan
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training provided for continuous growth
• Paid commute options for a smoother daily journey