The Opportunity:

Avantor is looking for a detail-oriented Export Customer Service Specialist to provide assistance to Export Customers. You will be dealing with support, releasing, pricing and quoting along with the legacy export Israel customers (reviewing of orders/queries/releasing), as well as supporting the wider team with the creation of customer credits and debits, along with being other team members out of office's when required.

This role will be a hybrid role, based out of our Lutterworth, UK site, 2 days a week. The ideal candidate will have strong communication skills, high attention to detail and organisation skills.

The successful Export Customer Service Specialist will manage customers’ orders and work closely with the Sales team. If you are passionate about export and want to be part of a team that solves the world’s most complex challenges – let’s talk!

The team

The Export Customer Service Specialist will be part of a wider Team of 5.

What we’re looking for

• Experience: At least 3 years experience in an administrative/customer service role preferably within export/logistics
• Strong interpersonal, communication, organisational and team working skills.
• Ability to work and collaborate with senior leadership across a variety of functions.
• Language: French desirable but not essential
• Collaboration tool: MS Office programs in particular Excel & Word, SAP & Power BI advantageous but not essential
   

How you will thrive and create an impact

Keeping customers up to date with orders, invoices and deliveries

Processing orders and quotes in a timely manner

Responding to enquiries within 2 days to resolve pricing discrepancies

Checking the backlog of orders, to collaborate with the lab team and updating daily price figures.
Keep up to date on back order reports, supplier restrictions and the OEM products

Updating pricing and delivery requests.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
 

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3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.