Your Title: Customer Support Professional
Job Location:
Our Division:
What You Will Do
The primary responsibility of this role is to interact with customers and company representatives across various platforms, including telephone, email, text, chat, and social media. The focus is on delivering exceptional pre-sales and post-sales service. The individual will be instrumental in handling customer requests, processing returns, managing service exchanges, and ensuring up-to-date record-keeping. They will serve as a crucial liaison between customers and the company, ensuring smooth and efficient communication and transaction processes.
Employee Value Proposition (EVP)
This role offers a dynamic opportunity to be at the forefront of customer engagement, providing essential support that directly impacts customer satisfaction and company reputation. The individual will have the opportunity to develop strong communication and problem-solving skills, work with a variety of customer service technologies, and play a key role in refining customer service processes.
Effective Management of Customer Interactions
Accurate and Timely Documentation
Enhancement of Service Information Accessibility
Coordination and Scheduling of Field Service Calls
Management of Return Credits and Pricing Information
What Skills & Experience You Should Bring
Proven track record - demonstrated success with more than one year experience in a customer support role
Precision-oriented - exceptional attention to detail and a knack for streamlined processes
Tech-Savvy - proficient in computer usage including Microsoft and Google
Masterful Communication - exceptionally written and verbal communication skills that stand out
Solution-Driven - strong problem solving abilities, customer-centric approach and analytical acumen
Empathetic approach - possesses empathy, patience and a consistently positive attitude
Ticket system familiarity - experience with CRM software and support ticket systems is beneficial
About Trimble
Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com
About Your Location
[You can use this section to illustrate a return to office information, remote possibilities, onsite work required, and any applicable travel responsibilities/expectations.]
Hybrid location verbiage: Under a flexible work arrangement (hybrid), this resource primarily supports the XXX Sector and works collaboratively across the XXX teams.
In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 1-3 days per week, or 20%-60% of the month in the office.
About Our [Division] Division
[Provide a brief summary about the division your position will report to]
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
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