Company Description

Red Bull UK are recruiting for a Customer Collaboration Manager to be based in London,UK.

The customer collaboration manager will be responsible for defined customer accounts They will work in conjunction with the Head of Customer Collaboration to develop the tools and processes needed to deliver best-in-class supply performance to our Key Customer accounts, using a breath of internal & external data sources & platforms. Key performance indicators will include Service Levels, On Shelf Availability (OSA), waste and cost. They will interact daily with both internal & external stakeholders, representing the customer within the business and the Red Bull business back to the customer.

Job Description

Team & Function

Play an active role in developing the standards, processes and culture of the team.
Live and breathe the RB philosophies and be active in driving forward the customer collaboration function but also the wider operations team.

Customer Collaboration

Kick-off the Customer Collaboration agenda with Red Bull’s key accounts, using the newly available data & platforms as a key foundation
Plan and chair monthly customer meeting (e.g., 30-60-90)
Analysing & improving forecast accuracy
Collaborative Forecasting, Planning and Replenishment with customers – aligning demand between Red Bull and the Customer (base, promotions, events)
Manage long term forecast and share knowledge and strategy with retailers to ensure this is reflected in the order management systems

On Shelf Availability

Ensure adoption of best-in-class data & analytics tools to drive action (e.g., IRI On-shelf availability programme) at retailers
Understand drivers of low on shelf availability and work with key stakeholders both internally and externally on solutions to fix the drivers
Track OSA post solution implementation and share results with key stakeholders, improvements to be logged and shared, drops or no impact solutions to be reworked with group
Continuous improvement of internal and external processes in order to maximise customer inbound service levels.

Promotions/Portfolio

Interact with Sales and Finance teams, supply planning and external retailer teams to contribute analysis for portfolio optimization & seasonality planning
Manage the forecast enrichment process at total volume and align volumes with Sales, Finance and Marketing
Schedule and run planning sessions with retailer to align forecasts, forecast phasing and buy in patterns
Analyse key performance metrics throughout the event flagging any concerns or improvements to key stakeholders
Work with retailers to ensure smooth exit of event and return to business as usual
Analyse relationship between promotional activities, new products introductions and seasonal impact on product demand to achieve accurate forecast. Share findings and suggested changes with key stakeholders to maximise planning and performance for the next activity

Qualifications

Experience of working within a customer collaboration function 
Service Minded, highly accurate, problem solver
Proven Supply Chain experience in FMCG
Able to influence and drive continuous improvement
Quick to analyse problems to find actionable pragmatic solutions
Transforms data and information into meaningful insights
Background in statistical demand planning with customer collaboration expertise

Additional Information

At Red Bull, we exist to give people wiiings. To achieve that, we recognise the value that comes from having a highly diverse workforce that has the freedom and responsibility to realise their ideas and seize opportunities. We make recruiting decisions based on experience, skills, potential and talent: everyone is welcome here.