Company Description

Red Bull UK is recruiting for a Customer Service Specialist to be based in London, UK.

The Customer Service Specialist will be an integral member of the Finished Goods Customer Service team, delivering in the management and the administration of the order to cash process.  Additionally, the Customer Sevice Specilaist will deliver exceptional customer service at the right cost, while reflecting and representing the brand at all times. They will also be involved in and run Supply Chain improvement projects.

Job Description

Orders

Capture order data from Finished Goods customers, processing through SAP from order creation to dispatch along with managing resolution of post invoice discrepancies
Ensure all Orders are dispatched On Time and In Full (OTIF) via 3rd Party Logistics Provider 
Identify and implement process efficiencies

Manage

Manage the day to day running of the customer services desk, dealing with all logistical queries in a timely and professional manner
Responsibility for specific set of customer accounts, managing their day to day order requirements and wider customer relationship management
Support in the management of forecast accuracy in line with company targets, cross functional working with Sales and planning to drive improvement
Manage communication with internal/external stakeholders, ensuring prompt and effective query resolution
Manage out of Stocks (OOS), and aged stock in line with company KPI’s

Partner

To represent the customer service team within the business through quality customer service and logistical support and knowledge
Build effective relationships with key Sales & Finance stakeholders
To perform and support 3rd Party Logistics Reviews
Invoice handling and processing

Support

General administration and support to cover for other team member roles when necessary
To support in the streamlining and creation of effective department and business processes
Challenging existing ways of working, employing a continuous improvement mindset
To complete system health checks on a daily, weekly & monthly basis

Qualifications

Previous FMCG Customer Service role, with experience of order capture / placement via SAP
3rd Party Logistics experience, day to day operational topics and communication
Service orientated, track record of managing and improving KPI’s
Strong analytical skills, with an interest in continuous improvement
The ability and confidence to challenge existing ways of working

Additional Information

We value experience over formal education.

At Red Bull, we exist to give people wiiings. To achieve that, we recognise the value that comes from having a highly diverse workforce that has the freedom and responsibility to realise their ideas and seize opportunities. We make recruiting decisions based on experience, skills, potential and talent: everyone is welcome here.