Overview

Are you passionate about crafting engaging training experiences for operational and call center teams? Join us! We're seeking an Instructional Designer to create effective and outcome-focused training plans to support operational training for new and existing associates across multiple onshore and overseas locations. This role operates fully onsite in our Spartanburg, SC office.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed below.

• Develop comprehensive instructional content to support operational training needs using a variety of software, including Microsoft Office and Articulate products.
• Collaborate with SMEs, trainers, and leaders to understand training needs, design a training strategy, develop instructional materials, and prepare trainers to deliver an effective experience.
• Create a variety of training materials including presentations, speaking notes, handouts, participant guides, videos, activities, e-learning lessons, and assessments.
• Ensure all training materials adhere to compliance regulations and established business processes.
• Utilize basic instructional design frameworks (e.g., ADDIE, SAM) while maintaining flexibility to deliver timely and high-quality training content to meet business objectives.
• Continuously evaluate and update training agendas and content for improvement.
• Other duties as assigned.

Qualifications

• Experience: 2+ years in content and curriculum development within a compliance-oriented environment, preferably in an operation or call center environment. Prior experience in finance or collections is a plus.
• Education: BA/BS in a related field (Training, Instructional Design, Communications, etc.)
• Technical Skills: Proficiency using Microsoft Office Suite. Prior experience with Articulate 360 and Rise is a plus.
• Communication: Strong writing and collaboration skills
• Flexibility: Leverages an adaptable approach using instructional design frameworks (ADDIE, SAM).
• Project Management: Ability to manage multiple projects and meet deadlines with high-quality work.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.

Travel

This position will require up to 5% travel to other offices, as needed.

EEO Statement

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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