United Arab Emirates City  Retail Luxury Goods and Jewelry

 

Job Descrption

A Chloe STYLIST is An ambassador of the Maison, in charge of welcoming every guests into the Chloe family.<br> He / She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.</p> <p> </p> <p><b>A CHLOE STYLIST is:</b><br> 1. A Client Relationship owner<br> o Delivers exceptional Customer Service and Takes pride in Developing long-term relationships<br> o IS AWARE OF CRM targets and actively engages in all actions to reach them<br> o IMPLEMENTS personalised REACH-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe<br> o Consistently CAPTURES client data and takes notes of ALL qualitative information<br> o knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles<br> 2. An omnichannel business partner<br> O has at heart to OFFER EXCELLENT CUSTOMER SERVICE and DELIVERs STRONG business performance<br> o uses all omnichannel services available to grow sales<br> o is aware of store and individual SALES AND KPIS targets and actively engages in all actions to reach them<br> o actively completes trainings and participates in ALL commercial activities set by the SM/ASM /HO<br> o consistently works to achieve given sales, KPIs and CRM targets<br> O IS aware of local trading environment and competitors ‘activities<br> 3. AN OPERATIONS EXCELLENCE supporter<br> O ENSUREs IMPECCABLE STORE environment, BOH and grooming at any time of the day and supports colleagues and managers<br> o proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time<br> O IMPLEMENTS ALL GUIDELINES RELATED TO STORE AND BOH MANAGEMENT AND participates in inventories<br> o SupportS after sales clients and follows up to ensure IMPECCABLE AFTER SALES SERVICE<br> o ComplIES with ESTABLISHED RICHEMONT POLICIES AND STANDARDS</p> <p> </p> <p>WE LOOK FOR PEOPLE WHO DEMONSTRATE ENTREPRENEURSHIP, WHO CHERISH TOGETHERNESS,<br> WHO STRIVE FOR EXCELLENCE, WHO EMBRACE CREATIVITY AND WHO AIM TO HAVE A POSITIVE IMPACT.</p> <p> </p> <p><em><span style="font-size:10.0pt"><span style="font-family:&#39;Arial&#39;, sans-serif">We encourage diversity and inclusion in the workplace, while supporting and inspiring every individual.</span></span></em></p>

A Chloe STYLIST is An ambassador of the Maison, in charge of welcoming every guests into the Chloe family.
He / She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

 

A CHLOE STYLIST is:
1. A Client Relationship owner o Delivers exceptional Customer Service and Takes pride in Developing long-term relationships
o IS AWARE OF CRM targets and actively engages in all actions to reach them
o IMPLEMENTS personalised REACH-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
o Consistently CAPTURES client data and takes notes of ALL qualitative information
o knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles
2. An omnichannel business partner
O has at heart to OFFER EXCELLENT CUSTOMER SERVICE and DELIVERs STRONG business performance
o uses all omnichannel services available to grow sales
o is aware of store and individual SALES AND KPIS targets and actively engages in all actions to reach them
o actively completes trainings and participates in ALL commercial activities set by the SM/ASM /HO
o consistently works to achieve given sales, KPIs and CRM targets
O IS aware of local trading environment and competitors ‘activities
3. AN OPERATIONS EXCELLENCE supporter
O ENSUREs IMPECCABLE STORE environment, BOH and grooming at any time of the day and supports colleagues and managers
o proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time
O IMPLEMENTS ALL GUIDELINES RELATED TO STORE AND BOH MANAGEMENT AND participates in inventories
o SupportS after sales clients and follows up to ensure IMPECCABLE AFTER SALES SERVICE
o ComplIES with ESTABLISHED RICHEMONT POLICIES AND STANDARDS

 

WE LOOK FOR PEOPLE WHO DEMONSTRATE ENTREPRENEURSHIP, WHO CHERISH TOGETHERNESS,
WHO STRIVE FOR EXCELLENCE, WHO EMBRACE CREATIVITY AND WHO AIM TO HAVE A POSITIVE IMPACT.

 

We encourage diversity and inclusion in the workplace, while supporting and inspiring every individual.

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