JOB TITLE Client Service Ambassador – UAE National
Contract Type Fixed Term Assignment (1 year)
REPORTING TO: Boutique Manager
LOCATION: PIAGET DUBAI MALL FASHION AVENUE BOUTIQUE
JOB DESCRIPTION
MAIN PURPOSE
In line with the Maison’s strategy, the Client Service Ambassador will be responsible to provide an excellent level of service in line with Piaget standards, in order to achieve client satisfaction and offer an outstanding customer experience. He/she will work as a boutique referent in terms of After Sales Services, Personalization Services and will manage the resources to achieve the goals set in terms of quality, service content as well as promised lead times and profitability.
KEY RESPONSIBILITIES
1. Acting as a Client Service Ambassador:
Responsible for welcoming after sales clients and offering a personal interaction.
Understand the clients’ requests and find proper solutions to satisfy their needs.
Provide technical explanations of service.
Carry out diagnosis and create cost estimate (offer pre-approval in boutique) in accordance with the CS rules, processes & policies of the Maison.
Ensure proper client data capturing.
Enhance customer satisfaction by updating the clients, minimizing delays and reducing complaints.
Manage the resources to achieve the goals set in terms of quality, service content as well as promised lead times and profitability.
Attend and host clients as and when needed, act as support for the Sales team
2. After Sales Services:
Diagnose and perform quick services on watches and jewellery:
Diagnosis and functional checks
Battery service
Water-resistance service
Strap services
Basic polishing-refurbishing service (after the engraving service)
Demagnetization
Adjustments, engravings and/or jewellery spa
Work as a boutique referent in terms of personalization service feasibility, advising the boutique staff on client requests.
3. CRM and Client Activations;
Implement Customer Service action plans as provided by Retail Management.
Support with engraving activations towards personalization.
Support with the watchmaking workshop master class (i.e. assembling movements) and the Jewellery workshop i.e. Décor Palace activation
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