MAIN PURPOSE

The L&D Retail Trainer is a key member of Cartier’s Learning & Development Team responsible for the development of Cartier’s Boutique teams, responsible for engaging and training retail associates and management in the field, to consistently meet expectations and animate the client journey, selling philosophy and leadership skills. Collaborates with a crossfunctional group of internal partners to help address knowledge and skill gaps, deliver the appropriate learning solutions to develop our individuals and teams, including in-person and digital facilitation, 1:1 and team coaching, observations, and to support and measure the learning transfer to on-the-job performance. The role requires approximately 80% in-boutique presence (or virtual) and the ability to travel.

JOB DESCRIPTION

• Deliver the new hire onboarding program in collaboration with the regional and local L&D/HR and provide ongoing coaching and support in partnership with Boutique Management.

• Conduct regular follow-up meetings for new joiners and provide necessary guidance and assistance to ensure the best-in-class onboarding experience.

• Collaborate with HR to provide feedback during the probation period for new joiners and provide end of probation feedback to HR, Boutique Management and L&D Manager. Learning Facilitation & Coaching Activity

• Facilitate face-to-face in-boutique delivery of learning programmes to support the development of our people in line with our business goals and KPIs.

• Deliver virtual learning programmes where required for short programmes along with individual coaching to support individual development plans where required.

• Support with delivery of the retail excellence programme, service philosophy and associated retail, commercial and leadership learning programmes.

• Lead on-the-job follow up for post-learning workshops to ensure that transfer of training to the job is effective, reviewing the learning calendar and attendance regularly.

• In collaboration with the commercial teams and Boutique Management, observe and coach on retail service excellence and in-boutique delivery of culture, product and client service.

• Collaborate with Regional and Local L&D/HR and Boutique Management on boutique visit planning, and monitor progress towards defined learning goals and KPIs.

• Engage and collaborate with company subject matter experts within the Client, High Jewelry, Marketing, Operations and HR teams to support the implementation of critical learning and transformation programs.

• Maintain a strong peer network among all members of the Learning & Development/HR teams.

• In collaboration with Regional and Local L&D, address identified learning needs to support the market L&D roadmap and transfer of learning to on-the-job performance.

• Identify learning needs from various data sources, including Client Engagement Barometer, sales KPIs and develop an appropriate learning plan in conjunction with Regional and Local L&D, Boutique and Commercial teams.

• Develop and enhance the Boutique teams’ selling skills and client development by partnering with Boutique Management to observe client interactions, perform role plays, and lead coaching sessions that help to build genuine, long-lasting client relationships.

• Provide coaching and facilitation to improve after-sales care service to strengthen and improve brand loyalty. JOB

Qualifications & Skills

• Minimum of 3 years Learning & Development experience required, preferably in a luxury or retail environment, that includes facilitation of learning workshops, virtually and inperson; observation and coaching,

• Train-the-Trainer certification is a plus with an accredited organization.

• Preferably 2 years demonstrated experience in individual and team coaching with an emphasis on product, client development and customer service excellence.

• Demonstrated ability to create strong cross-functional relationships that build trust and credibility with a diverse team of internal business partners.

• Ability to adapt interpersonal communication style to a diverse team of internal business partners.

• Computer proficiency in Word, Excel, and PowerPoint is required

• Must be fluent in reading, writing, and speaking English and Russian

• Ability to accommodate 80% Travel. Cartier Leadership Competencies

• Drive for results

• Strive for Excellence

• Business & Customer Focus

• Self-Awareness

• Create Team Spirit

• Communication savvy

• Approachable

• Instill Trust

• Innovation