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Job Descrption
JOB MISSION
As an Ambassador of the Maison, he/she ensures a unique client experience before, during and after a sale and proactively develops his/her client portfolio. He/she also participates to the daily boutique operations.
MAIN ACCOUNTABILITIES
- Sales Achievements
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- Ensures a unique and exceptional client experience during a sale.
- Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop).
- Adapts according to client(s) needs and motivations.
- Strives to always improve and surprise the client(s).
- Deals with ease during negotiations and objections.
- Transmits the passion and values of the Maison.
- Acts as the privileged contact for the client(s) in case of After Sales.
- Meets individual and boutique targets, both quantitative and qualitative.
- Client Relationship & Portfolio Development
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- Cultivates strong client relationships and develops client loyalty.
- Efficiently develops the client portfolio.
- Executes targeted CRM actions.
- Participates to client events and acts as an Ambassador of the Maison.
- Daily Boutique Operations
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- Respects all brand and boutique policies and procedures.
- Participates to inventories.
- Participates to the set up and breakdowns at opening and closing of the boutique.
- Participates to the implementation of Visual Merchandising guidelines.
- Assists with special projects when requested.
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