Service Salon Host - Mansion

New York, NY, US

Permanent

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Our objective is to create the most exceptional client experience with the most productive environment and team. Doing so with consistency across the network – giving our clients a unified experience throughout North America while enhancing our client development opportunities. To do so, we operate in an appointment recommended model, allowing us to provide clients with the best possible boutique experience, including personalized product curation, attention, and services for their creation.

Key Responsibilities

Welcoming Clients

• Ensure the clients are provided with a gracious and luxurious experience throughout their visit.
• Greet clients, determine the nature of business, and announce clients to appropriate personnel or department. 
• Efficiently respond to customer regarding services, lead times, pricing and follow-up as appropriate. 
• Efficiently manage all department traffic and communicate wait times to clients and key boutique staff.
• Escalate issues to the appropriate boutique staff or management.
• Manage client’s appointments.
• Assist clients with as needed service registration and processing of repairs.
• Thank clients as they leave.

Operations

• Daily set up and break down of boutique for opening/closing.
• Assist with Boutique projects as needed (inventory, organization, restocking of supplies, etc...).
• Liaise with other departments including Richemont IT Service Center, Workshops and Call Centre to ensure client expectations are appropriately managed.
• Compile and analyse client’s statistics to determine trend and productivity.
• Run and sort daily anomaly report for department to ensure timely follow up on all registered services.
• Perform clerical or admin duties as require.

Knowledge and Compliance 

• Develop basic knowledge of brand and products to convey Cartier heritage and values.
• Develop deep understanding of Cartier Service Policies
• Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.)

Brand Ambassador

• Uphold Cartier image by maintaining professional demeanor at all times and be an ambassador.

Education

• High school diploma or equivalent

Additional language skills (Mandarin, Portuguese, Russian) are a plus

Required Experience

Previous experience in luxury retail or hospitality is a plus (client facing)

Technical Skills / Abilities

• Must be available to work retail hours including weekends.
• Ability to work in a fast-paced retail store environment.
• Computer and internet savvy
• MS Office experience required; SAP knowledge preferred.

Personal Skills

• Excellent interpersonal and communication skills are required.
• Strong understanding of Customer Service needs and Customer (internal and external) priorities.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Ability to project an approachable and professional image in personal appearance, manner, and demeanour.

This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

Expected Salary Range:  $22.00 - $26.00 per hour

Please note, salaries will be negotiated based on relevant skills and experience.

Learn more about life at Cartier

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont