Apply directly to jobs in best companies
Search Companies / Jobs
 

 
Head of Operations at Bertelsmann
Derby, United Kingdom


Job Descrption

 


 

Salary c£75k, + benefits, that include a bonus, and car allowance. 

Location: East Midlands 

 

The Head of Operations is responsible for leading the operational team, which is working in partnership with our prestigious IT Clients providing excellent performance, operational solutions, process improvements, and cost savings.

 

Your tasks 

Within the role, your responsibilities will include:  
•    Providing leadership to deliver operational results that support the business goals
•    Support in shaping the operational strategy to achieve customer success
•    Identify and drive improvements and efficiencies across operations
•    Identify opportunities to enable growth across our customer portfolio by working alongside our Key Account Management teams
•    Headcount and Capacity planning to achieve maximum productivity and meet SLAs 
•    Cost management and resource utilisation, including peak planning and new customer implementations.
•    Ensuring site compliance with all Security, H&S, and HR policy and procedures
•    Minimising customer complaints and ensuring all corrective actions are completed 
•    Analysing and managing the P&L and pricing activities to ensure overall profitability, leading and preparing regular reports and business reviews with clients to discuss operational activities, establish work standards and processes, and analyse KPI, SLA, and Quality metrics.


Your profile 

Ideally, you will have experience within 3PL, 4PL, or freight forwarding with an understanding of cross-functional business processes, proven operational leadership skills, and comfortable in managing a diverse team.
Safety will be at the forefront of your mind, with a strong understanding of operational processes and capabilities, business process standardisation, and enabling technologies. 

You will be a strong, concise communicator and be able to build internal and external relationships with stakeholders and customers. You will be a logical thinker with strong analytical skills that will enable you to feel confident in making decisions and be able to influence and lead the team.
 

 


 


Complete form below to directly Send your CV / Linkedin Profile to Head of Operations at Bertelsmann.
@
You will receive all responses from employer on this email
Example: Application for the post of 'Accountant'
Example: Introduce your self and give purpose of your application
*All fields are mandatory.
BERTELSMANN
157 jobs found
Senior AIS Developer at Bertelsmann
London, United Kingdom
Publishing Operations Assistant, Audio at Bertelsmann
London, United Kingdom
International Sales Assistant - Global Export at Bertelsmann
London, United Kingdom
Head of Campaigns (Non-Fiction Publicity), Penguin General (9-12 month FTC) at Bertelsmann
London, United Kingdom
Head of Operations at Bertelsmann
Derby, United Kingdom
Customer Service Delivery Manager at Bertelsmann
Birmingham, United Kingdom
Customer Service Delivery Manager - Tech at Bertelsmann
Derby, United Kingdom
Customer Service Delivery Manager - CP at Bertelsmann
Birmingham, United Kingdom
Account Payable Specialist at Bertelsmann
London, United Kingdom
Senior PR Manager (12 months FTC) at Bertelsmann
London, United Kingdom
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
0 Other Media Production Companies in United Kingdom
No companies found relevant to your search. Try other filters.