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Operations Supervisor at Bertelsmann
Birmingham, United Kingdom


Job Descrption

 


 

Salary: £31,650

Shift Available: Days

 

Reporting to the Operations Manager you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation.

Your Tasks

  • Leading and managing and team to achieve and exceed SLAs
  • Distributing work orders and ensuring the workload of the employees
  • Steering, coordinating, and implementing processes as well as planning the daily business activities
  • First point of contact for all process and technical faults and forwarding of reports to the involved departments
  • Identifying issues or problems and initiating corrective measures and success control
  • Ensuring SLA compliance
  • Working in the SAP system
  • Participating in resource planning (staff and infrastructure)
  • Creating and evaluating reports
  • Ensuring the quality and service level specifications
  • People management activities

 

Your Profile

  • Experience of working with computerised systems
  • Experience and understanding of working in a temperature-controlled environment an advantage
  • Able to demonstrate reliability, good time management and organisation skills
  • Good written and verbal communication.
  • Good numerical skills and record keeping skills.
  • Able to demonstrate excellent attention to detail.
  • Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner.
  • Strong customer focus.

 

We Offer

  • 22 days annual leave with the option to purchase up to an additional 5 days  
  • Pension contribution 
  • A life assurance policy that pays out 4 x Salary  
  • Employee Assistance Programme that provides you with confidential support, information, and advice to help you 
  • Employee Discount Scheme through Treats 
  • Free car parking  

 


 


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BERTELSMANN
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