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Operations Supervisor at Bertelsmann
Derby, United Kingdom


Job Descrption


 

Salary: £32,916
Shift Available: Days (with flexibility)

 

Reporting to the Operations Manager you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation.

 

Your Tasks


•    Leading and managing and team to achieve and exceed SLAs
•    Distributing work orders and ensuring the workload of the employees
•    Steering, coordinating, and implementing processes as well as planning the daily business activities 
•    First point of contact for all process and technical faults and forwarding of reports to the involved departments
•    Identifying issues or problems and initiating corrective measures and success control
•    Ensuring SLA compliance
•    Working in the SAP system
•    Participating in resource planning (staff and infrastructure)
•    Creating and evaluating reports
•    Ensuring the quality and service level specifications 
•    People management activities

 

Your Profile 


·    Experience of working with computerised systems
·    Experience and understanding of working in a temperature-controlled environment an advantage
·    Able to demonstrate reliability, good time management and organisation skills
·    Good written and verbal communication.
·    Good numerical skills and record keeping skills.
·    Able to demonstrate excellent attention to detail.
·    Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner.
·    Strong customer focus.

 

We Offer 


•    25 days annual leave with the option to purchase up to an additional 5 days  
•    Pension contribution 
•    A life assurance policy that pays out 4 x Salary  
•    Employee Assistance Programme that provides you with confidential support, information, and advice to help you 
•    Employee Discount Scheme through Treats 
•    Free car parking  
 

 

 


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BERTELSMANN
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