Title: Practice Management Specialist  

Location: Lower East Side  

Org Unit: Practice Management 

Work Days:  

Exemption Status: Exempt

Salary Range: $70,000.00 - $82,100.00  

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices 

Position Summary

Works with clinical departments within Weill Cornell Medicine and assists with Access and Operations improvement initiatives. Assists with practice reviews to assure an efficient, compliant and patient-friendly practice, as well as supportive workflows.

Job Responsibilities

• Assists with ongoing practice reviews particularly focused on Access and Operations: call abandonment rate, referrals, provider efficiency, schedule utilization, coding optimization, reduction of missing charges, meaningful use, etc.
• Serves as a liaison between the practice and department management, as well as other central units (for example, billing compliance, POBO, POIS, ITS, etc).
• Assists with implementation/ongoing improvement of access and operational policies/procedures. Monitors department dashboard metrics, reports, and performance; coordinates necessary trainings, revisions, updates, workflow optimization projects.
• Assists with review of front-end workflows; identifies and implements workflow revisions to achieve successful system implementation (ie, ACD Phones, or new/updated workflows) and improve access metrics and operational workflow and compliance.
• Creates and reviews business requirement documents, project plans, updates/proposes changes or revisions as needed.
• Monitors revenue cycle, patient access/satisfaction, telephone metrics, and operations. Identifies issues and communicates practice health to leadership. Identifies anomalies and coordinates with department head to strategize solutions.
• Works with the practice to set initial/ongoing key performance indicator levels, as well as metrics. Monitors progress of metrics to ensure incremental progress towards desired goals and productivity levels.
• Works with identified practices to gather front-end data or requests for information. Serves as a part of the analysis team and provides input to aid in access improvement projects and tasks.
• Responsible for meeting minutes, agendas, scheduling meetings, creating supporting materials/analyses, document workflows, submitting technical tickets, creating presentations, and supporting other related projects as necessary.

Education

• Bachelor's Degree

Experience

Approximately 2-4 years of previous health care practice management or consulting related experience.

Previous experience working with eMR systems.

Knowledge, Skills and Abilities

• Strong organizational and communication skills as well as the ability to work independently.
• Ability to multi-task and work under pressure; ability to prioritize competing demands and complete action items efficiently with minimal supervision to meet deadlines.

Licenses and Certifications

Working Conditions/Physical Demands

Weill Cornell Medicine is a comprehensive academic medical center that is committed to excellence in patient care, scientific discovery, and the education of future physicians and scientists in New York City and around the world. Our doctors and scientists - faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization - are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital, NewYork-Presbyterian Hospital/Brooklyn Methodist Hospital, NewYork-Presbyterian Hospital/Westchester Behavioral Health Center, and NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients - the center of everything we do. Weill Cornell Medicine is an Equal Employment Opportunity Employer. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.