Location: Bristol CTRL TE Marsh Street Bristol (BS1 4BH)

*Security Clearance - Successful candidate will need to apply and obtain MOD SC clearance to carry out this role.*

Why this job matters:

The role is responsible for building a great, professional, and capable team of Programme and Project professionals within Business, Design & Delivery – CPS, UKMNC & Wholesale. The team will deliver differentiated customer experiences to our Business customers. Your role will help coach and develop your team to be the very best within the industry.

What you’ll be doing:

• Accountable for the quality of Project / programme delivery. The role holder will ensure delivery standards and best practice are applied for a portfolio of circa c.£75m revenue value. Feedback from Cooper Delivery Assurance reviews combined with local audits will be used to target coaching and remedial action.
• Accountable for creating a world class delivery organisation capable of delivering our most complex Projects / Programmes. The role holder will shape our L&D plans by combining personal expertise with market insight in evolving methods / tools. Role holder will drive capability uplift and coach for high performance.
• Accountable for improving customer experience of Project / Programme delivery – be the customer champion. Role holder will use feedback from project journey surveys to drive improvement action. In addition, the role holder will look for trends in feedback and share across the broader community.
• Accountable for creating a healthy working environment where differences are valued, and individuals can thrive.
• Will shape the methods, standards and tools used for complex Project / Programme delivery. Also take feedback from delivery to drive improvements.
• Will play a leading role in ensuring the unit achieves the annual TLC challenge.
• Will personally lead a significant internal transformational work stream to deliver business unit plans.
• Will sponsor / support our most challenging projects / programmes during the mobilisation phase.

Experience you'll need:

• Experience as a Project and Programme Manager, delivering complex solutions for Business customers.
• Experience of managing others and recruiting Programme & Project Managers
• Experience of coaching and mentoring others to use best-practice processes, methodologies, and tools to support their way of working.
• Previous experience of managing a team of 15 or more programme and project managers.
• Experience of resolving project or programmes issues to satisfactory resolution.
• Experience of auditing/reviewing a project or programmes performance, with an experience of coaching underperforming individuals.
• Experience of producing accurate and timely management information to support decision making.
• Portfolio, Programme and Project Management skills
• Ability to inspire through communication and great behaviours.
• Strong stakeholder, Negotiation, communication, and decision-making management skills.
• Ability to build a culture of continuous learning and development and mutual support.
• Ability to coach for great performance, including being able to articulate what fantastic performance looks like.

The skills you’ll need:

Benefits:

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:

• Competitive salary
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

Flexible Working

This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

Our leadership standards:

Looking in:
Leading inclusively and Safely - I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes - I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer - I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy - I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset - I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future - I build diverse future-ready teams where all individuals can be at their best.