Full time, 3 days a week together in our London hub (flexible 2 days remote wherever)

The immediate assignment:

As a Content Design Specialist at BT, you will hold a pivotal position in our commitment to prioritizing the needs of our colleagues and users, placing their experience at the forefront of our mission.

You'll operate with a high degree of autonomy, taking the lead in conducting advanced, iterative, and user-centric content design tasks and strategies. Your primary focus will be on guiding users through our journeys, ensuring they effortlessly access the information they require in the most intuitive and efficient manner.

You will have the opportunity to shape and take ownership of content creation for various products, services, or propositions. Your responsibilities will encompass the development, revision, and review of content associated with these user journeys. In this process, you'll leverage evidence, data, and research to continuously enhance our content and make well-informed decisions.
 
You'll have the following accountabilities:

• Championing User-Centered Content: Ensuring that all content you create adheres to a user- centered approach, prioritizing the needs and preferences of our users and customers.
• Content Journey Planning: You'll excel in supporting content messaging and planning seamless multi-touchpoint journeys that place user needs at their core.
• Content Editing & Publishing: Your skills will cover timely content production and comprehensive content lifecycle planning, including maintenance, governance, and removal.
• User Research & Testing: Proficiency in discovering content issues and consistently learning from qualitative research.
• Legal and Regulatory Compliance: Taking responsibility for ensuring that your content aligns with legal, regulatory, and governance standards.
• Subediting and Proofreading: Reviewing and refining content to maintain its quality and accuracy.
• Product Design & Strategy: Proficiency in crafting engaging content strategies, understanding your audience, conducting research, and prioritizing user needs to create content aligned with project goals and messaging.
• Cultivating Team Culture: Contributing to the development of a strong team culture within the design team and the broader Digital team.

You'll have the following skills and experience:

We are looking for individuals who are open to embrace learning opportunities at every turn. You'll be fully aligned with our 'build, measure, learn' mantra, consistently prioritizing the user experience in your approach.

Essentials:

• A minimum of 2-5 years of experience as a Content Designer (or in similar roles), with a significant portion of that experience focused on ecommerce or colleague facing projects.
• The ability to take a project from inception to completion, continuously enhancing the customer experience.
• Previous experience working within lean and agile teams.

Desired Qualities:

• Exceptional collaboration and communication skills, with a knack for simplifying complexity.
• A lean approach to action, always seeking efficient ways to deliver greater value to both customers, colleagues’, and the business.
• An entrepreneurial and adaptable mindset, actively removing obstacles to achieve results.

 
Benefits:

• 25 days annual leave (plus bank holidays)
• 10% on target bonus
• Life Assurance
• Pension scheme
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV with TNT Sports and NOW Entertainment
• 50% discount for friends and family on EE mobile pay monthly and SIM only plans
   

Our leadership standards:
 
-Looking in-

Leading inclusively

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.
 
-Looking out-

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.
 
-Looking to the future-

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.
 
How to apply
 
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
 
What we stand for
 
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at BT Group.