Recruiter: Carla Ballinger

Hiring Manager: Adrian Thomas

Locations considered: Bristol, Birmingham, Derry, London & Manchester

Flexible Working
BT have moved to a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.

Why this job matters

Group Business Assurance (GBA) operates as a 2nd Line of defence, assuring the end to end (E2E) accuracy of supplier and customer charging, whilst giving insight and consultancy to the business on improvements and optimisation opportunities.  The role holder will define, develop, and execute the Network & Usage related Group Business Assurance strategy, across BT Products, Services and Contracts, for the specific CFU (Customer Facing Unit) area of responsibility.  Business Assurance Specialist's provide expert consultancy across BT Group, based on industry best practice, and the in-depth BT End to End system & product knowledge along with providing issue management support, whether from issue identification, revenue / cost recovery or through to root cause management.  Ownership or governance of the regulatory controls that are key to BT’s regulatory compliance to OFCOM, and Financial key control compliance.
 

What you’ll be doing

•    Accountable for business engagement across a wide range of BT stakeholders at career level B and C, for the relevant CFU area of responsibility. 
•    Uses advanced business assurance knowledge & risk methodologies, to conduct coverage and risk assessments, in order to prioritise which areas require new business assurance controls. 
•    Own and deliver Business Assurance control development projects through to delivery, aligned to department strategy –  from business case creation, securing investment, through to requirements gathering, design sign off, development, user acceptance testing through to deployment into operations .
•    Identifies key opportunities for improvement and transformation, at both operational and strategic level and drives implementation.
•    Lead, develop and motivate a team of Business Assurance Analysts and/or Specialists, providing coaching and development support.
•    E2E ownership for the root cause analysis and root cause management, at either a single CFU /CU or BT Group level, ensuring the business takes ownership to either implement required process/system improvements or formally document & register business acceptance of the risk. 
•    To pro-actively investigate & lead on new areas of leakage or margin improvement (Revenue and Cost) for specific CFU area of responsibility, including holding relevant areas to account on resolution of issues identified.

The experience you’ll need
•    Significant Telcom or Utilities industry experience
•    Experience of working within following areas of business specialism: Business assurance, risk, compliance, network, business operations, audit, billing, or contract management roles. 
•    Experience in data analysis and designing, documenting & maintaining Controls to mitigate risk. 
•    Story-telling with data: strong skills in building the case for change, drawing on various data sets and analytical techniques where appropriate, and communicating this to business audiences
•    Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases)
•    Problem Solving: Often finding solutions to problems that the business don’t even know they have yet! Or reactive, in investiging business impacting issues in order to identify the root cause(s) and propose options to resolve
•    Complex Business Assurance Activities: and an ability to articulate to stakeholders.
•    BQF LP+ or Six Sigma Green belt
•    Advanced data analytical skills
•    Basic SQL skills (qualifications and/or experience)

What’s in it for you? What are the benefits?

We work across the group with a wide range of stakeholders including many of the senior leadership teams in the business. We are committed to providing all colleagues with the right opportunities to develop their career. There will be an opportunity to learn from a diverse team, with wide ranging experience. The opportunity to make a difference is huge! You’ll get a broad understanding of all parts of BT and the experience will be valuable in any future roles. 

•    25 days’ annual leave, plus bank holidays, and additional days for length of service
•    10% on target bonus
•    Life Assurance
•    Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
•    50% off BT and EE mobile pay monthly or SIM only plans
•    Exclusive colleague discounts on our latest and greatest BT broadband packages
•    BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
•    Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
•    3 volunteering days per year
 

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.