All locations: Ipswich and Birmingham

Working style: 3 days office, 2 days anywhere

Why this job matters

We are looking for a Platform manager who will be joining our team that supports BT’s Broadband Authentication platforms. Our BB authentication platforms play a critical role to enable and deliver Broadband services to ~10 million Broadband customers. 
 

As a Platform Manager, you will be responsible for the in-life management and availability of Broadband Authentication platforms and applications hosted across Private and Public cloud environments. Covering the full life cycle, including decisions on design, delivery, and operations to achieve the best customer experience, platform performance and business improvements, cost effectively and securely. 

In addition, you will play a key role as the Product Owner for Broadband Authentication Platforms supporting the Tribe Product Owner with priority management and decision making for the Broadband ISP Tribe.

What you'll be doing

• Owns the platform evolution plan with support from the technical design authority and software engineer leads. Ensuring the Authentication platforms proactively remediate technical debt, upgrade to the latest software versions, host on BT's strategic cloud platforms and explore opportunities to introduce new technology to improve the applications and services delivered. 
• Platform Health & Performance - identifying gaps and issues with our performance and developing actions to address.  
• Platform Security – Ensure we are TSA compliant, and all security vulnerabilities are tracked and remediated with the agreed SLAs. 
• Manage the work stack and priorities with associated resource management in a product owner role, supporting and collaborating with the wider BB ISP Tribe Product Owner. 
• Own the platform front door & Interpret customer and stakeholder requests, tailoring your conversations according to their needs, and effectively communicating these needs to other internal teams as necessary.
• Management of the external suppliers and vendors involved in the Broadband Authentication platforms.
• Liaising with the Operational & Service Management teams on Network Incident investigations and other performance issues, ensuring in-depth failure analysis, ensuring quality solutions or corrective actions are identified.  Leadership of platform aspects of “Post Incident Reviews” to a conclusion. 
• Owns the platform risk register ensuring relevant risks are exposed to the correct level of management for visibility or senior acceptance and remediation plans are in place where applicable. 

What you'll bring

Mandatory

• Experience of managing or overseeing the in-life operation of critical services, Networks, or IT Applications. 
• You have a strong passion for innovative technology and an unwavering commitment to staying at the forefront of advancements. You actively collaborate with diverse business areas and organizations to foster a comprehensive understanding of emerging technologies and their practical applications.
• Proven ability to build strong working relationships with stakeholders inside and outside the team at all levels of the organization. 
• Understanding of drivers and measurement of customer experience; experience in driving improvement in customer experience. 
• Commercial savviness; budgeting, demand management and vendor management and negotiation. 
• Excellent communication & influencing and problem solving skills.

Nice to have: 

• Knowledge of ITIL framework and experience with Incident, change and problem management. 
• Experience of project management and/or solution architecture
• Experience in managing agile product development
• Understanding of host applications and services in Private an Public Cloud environments
• Product and service knowledge - Broad understanding of Broadband Platforms & Services.

Your Benefits

• Tailored training and development opportunities to continue to build your career.
• 10% on target bonus
• 25 days’ annual leave (not including bank holidays), increasing with service.
• Life Assurance
• Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month, we will pay in 10%.
• Direct Share scheme
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans.
• Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV, including TNT Sports and NOW entertainment.
• Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks.
• 3 volunteering days per year.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.