Locations: London, Bristol, Birmingham, Gosforth and North Tyneside 

About EE

We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.

That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn. 

We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in? 

Why this job matters

The role of the Consumer Risk, Compliance & Assurance team is to help BT/EE conduct its business in full compliance with all applicable regulations, as well as internal codes of conduct, policies, standards and procedures.  

We enable the business to create and maintain great customer outcomes by providing unparalleled omnichannel risk, compliance, and assurance expertise.

The Senior Manager – Advisory, Governance & Reporting is charged with delivering comprehensive and ongoing compliance advice support BT/EE remaining compliant, providing pragmatic advice and solutions to the business regarding the implementation of regulatory requirements. They must have experience of working in the FS sector with a good knowledge of regulations.  The Senior Manager will also look across the ORCA team to ensure the ORCA strategy is delivered. They manage a team that sets the standards to ensure a high-quality outputs, advises on effective governance arrangements and identifies areas for continuous improvement across ORCA.

What you’ll be doing

• Operate as an SME in compliance, directing programmes and strategies defined by the ORCA director developing a “best-in-class” compliance programme, promoting ethical behaviour and building a strong “compliance culture” from management downwards.
• Lead a team of compliance professionals in building relationships and counselling stakeholders on regulatory compliance in a user-friendly and pragmatic manner.
• Direct a team in the delivery of advice, training, communications, templates and tools, setting and monitoring KPIs, and delivering on key processes including risk assessments and investigations when assigned to execute on them.
• Drive engagement with management and key functions to ensure there are adequate internal controls to achieve the Group’s compliance objectives.
• Elevate compliance efficiencies through identifying opportunities for improved adherence to regulatory requirements.
• Lead project plans to address remediation efforts and testing review findings, including process updates, documentation and / or training.
• Work in partnership with the wider ORCA team to design and communicate the risk, compliance and assurance strategy for Consumer.
• Monitor industry trends and competitive landscape to inform strategic direction of the team.
• Oversee the implementation of appropriate governance processes and controls to ensure Consumer meets its objectives in a compliant way.
• Provide specific governance advice with regards to the Senior Manager & Certification Regime.
• Define the key performance indicators by which the ORCA team will monitor and report on the ‘health’ of Consumer at appropriate forums.
• Develop and maintain effective MI systems for collecting, analysing and reporting relevant data, leveraging Group capability where appropriate.
• Set the technology strategy for ORCA and ensures it is delivered. (e.g. data, speech, AI)
• Be the central hub for the ORCA team to provide timely and accurate information to support decision-making at all levels.
• Lead the development of customised Compliance training to meet the needs of the Consumer business.
• Oversee strategic projects and initiatives to ensure they align with ORCA’s direction.
• Mentor, coaches, and manage a team to develop current and future team capabilities and ensure performance.

The skill you'll need

• Excellent presentation, people engagement and leadership skills. 
• Strong planning and organising skills. 
• Ability to work closely with and partner with the business within a highly complex challenging environment. 
• Strong verbal (Exec level presentations) and written communication skills.
• Expert functional knowledge of FCA’s policies, procedures, and approach and experience of translating regulatory rules and guidance into articulate, balanced and pragmatic solutions for BT/EE and an ability to apply this understanding to both EE/BT’s approach and the key regulatory challenges faced.
• Experience of working in financial services environment 
• Extensive Governance / controls experience and knowledge
• Transformation or change management experience and experience of working on policy frameworks.

Benefits

• 25 days’ annual leave, plus bank holidays, and additional days for length of service
• 15% on target bonus
• £5,500 Car/Cash allowance
• Private Medical Insurance
• Life Assurance
• Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
• 50% off BT and EE mobile SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• 50% off the airtime element off a Flex Pay plan, or a SIM Only plan, to up to five friends and family members a year.
• Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
• 3 volunteering days per year
• Competitive employee discount on BT/EE products
• Competitive friends and family discount on EE Mobile

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’ 

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development. 

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.