Location

Bristol - hybrid working 3 days in the office, 2 wherever.

Why this job matters?

Colleagues are the heart of BT Group and BT wouldn’t be the same without them and that is why this role matters. You will be the Subject Matter Expert to complete HR processes, and transactions and generally support our colleagues through the whole colleague lifecycle.

The purpose of this role is to provide an invaluable service to our colleagues in BT, covering the whole colleague lifecycle, and delivering high-quality HR advice and support with outstanding colleague experience. You are the HR services Subject Matter Expert and are responsible for providing offline advice to colleagues for queries received via HRHD, emails and a newly create Workplace channel. This would include cases that couldn’t be completed live by our phone & chat Helpdesk colleagues and cases with increased complexity. Queries could also involve resolving issues that do not always have a standard-setting process to follow, where you would need to pull on your knowledge and skills to resolve. We aim to understand our colleague’s priorities and use our knowledge & experience to create the right solutions for them. You will be a trusted colleague by providing consistent and high-quality service while being flexible to work across boundaries. You will also be seen as a coach to our HR

Support teams as well as support your Team Leader, including supporting resolving any escalations. Part of this role also holds responsibility for cyclical activity such as Team Member's Pay Review, Manager's Pay Review and Bonus. You will be working very closely with Awarding Managers and HR Business partners to ensure everything happens when it needs to and is in line with the process, policy & budgets associated with the review. You will manage escalations & exceptions and be the point of contact for the business area you support, check through any errors, and solve issues along the way.

You will be contributing to the wider HR Transformation agenda by always applying a continuous improvement lens to the work completed.

You will have the opportunity to support all areas of BT but will become a specialist in one of the below:

• Openreach
• Consumer (Including EE & PlusNet)
• Technology, Global and Corporate Functions
• Enterprise This means you will create great working relationships with colleagues for the area you support & build specialist knowledge of how they function, allowing us to deliver an even better colleague experience.

This means you will create great working relationships with colleagues for the area you support & build specialist knowledge of how they function, allowing us to deliver an even better colleague experience.

You'll have the following skills and experience

•Demonstrate IT competency by quickly learning and efficiently utilising internal systems, continually building expertise.
•Communicate effectively through various channels, maintaining clear and supportive interactions with colleagues, stakeholders, and team leaders while upholding strict confidentiality within the HR community.
•Foster a coaching mentality to support and empower colleagues, promoting a growth-oriented team environment.
•Support team leaders in driving operational success and achieving strategic goals.
•Provide consistent, high-quality service while adapting to work across diverse boundaries as a trusted team member.
•Identify trends and actively contribute to a culture of continuous improvement.
•Review and enhance processes to optimise efficiencies and streamline operations.
•Monitor and uphold standards, proactively addressing shortcomings and developing preventive solutions.
•Contribute to insight-driven improvements by actively participating in solution design and implementation.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

•22 days annual leave (plus bank holidays)
•Generous pension scheme
•BT Share Plan
•Discounted BT products including TV, Broadband and Mobile
•Flexible working arrangements

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.