About EE

We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.

That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn. 

We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in? 

Why this job matters

This role will management the budgeting, sizing, programming, delivery and accountability for the programmes led, or contributed to by the HR Colleague Experience team. This job will manage projects within the Business HR Practice supporting activity across our key priorities in the Centre’s of Expertise and from the business areas as identified by our HR partnering teams.

Location – London or any EE Hub

What you’ll be doing

You’ll be involved in the end to end management of the people programmes with the HRLT and be responsible for their success. You’ll assess risks and opportunities, track the quality and efficiency of the benefits we’re driving, and report the progress against KPI’s to be shared regularly. 

You’ll balance your time across multiple projects for EE and BT Group and be flexible to meet the demands of the business in alignment with key people priorities. You’ll represent EE at the BT People board and ensure the stakeholders in EE are clear on the plans and timeframes the Group will operate. You’ll be building skills and experiences across multiple disciplines and sharing with others outside the business area the needs for our EE colleagues. There’s a need to work closely and collaborate with HR Business partners, CoE teams and counterparts across BT Group. 

You’ll lead our commitment to enhancing our ‘customer’ culture within the team and beyond, owning issues to resolution and identifying improvement opportunities to enhance the customer experience.

What we would like to see on your CV

A track record of making change happen across a variety of HR specialisms, with preferable focus on people transformation, frontline initiatives and cultural change. 

Able take a concept and define, develop and drive its implementation with the relevant team and create an outcome focused plan that all can work with and deliver against. You’ll have the experience to work out what needs to happen practically and independently, to deliver multiple programmes of work seamlessly. 

Manage work to deadlines, budgets, and mitigate risks along the way.

Excel at managing multiple stakeholders at all levels across functions and build very strong relationships. 

Handling complex and difficult situations will be a strength, and you’ll personally own problems and establish clear direction. 

Think and act commercially, have great analytical skills, strong commercial awareness and have the confidence to take action to mitigate risks where appropriate.

Benefits

25 days’ annual leave, plus bank holidays, and additional days for length of service

10% on target bonus

Life Assurance

Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%

Exclusive colleague discounts on our latest and greatest BT broadband packages

BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids

50% off the airtime element off a Flex Pay plan, or a SIM Only plan, to up to five friends and family members a year.

Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks

3 volunteering days per year

Competitive employee discount on BT/EE products

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’ 

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development. 

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.