Full time, 3 days a week together out of either our Bristol or Birmingham Digital Hub (flexible 2 days remote wherever).

As part of BT Digital, we’re spearheading and driving the digital transformation of one of the UK’s most recognisable brands.  We’re talking about driving new digital experiences for our customers in new markets, transforming our architecture and developing industry leading capabilities in Data, AI, Fintech and Healthcare.  We’re stripping out unnecessary complexity for customers and colleagues and introducing agile methodologies.   
Within Digital, the COO (Chief Operating Officer) team plays a critical role in driving the Digital transformation: we set and implement the overall BT Digital strategy and plans and we are the engine room driving the outcomes required for our customers.  We work across multiple customer units (e.g., Consumer, Enterprise, Global divisions) covering needed updates to products, customer journeys, platforms, 3rd parties, strategic partners, IT architecture and innovation.  

What you’ll be doing: 

You’ll be contributing to the build of a new function that models demand and supply of skills and resource to plan for BT Digital to have the right skills when and where it needs them. 

You’ll source, extract, validate, integrate, organise and analyse data, from multiple sources, to enable the functions goals – including input to strategic workforce plans, stakeholder dashboards, insight for business decisions, and reporting on key metrics. 

You’ll design, build and iterate reports and dashboards that intuitively visualise actionable data and insight for stakeholders, and be responsible for their timely and accurate maintenance. 

You’ll work with teams across BT on use cases for the data, helping extract value, and innovating new ways of managing and understanding our data so that we continually improve workforce planning across Digital. 

You’ll drive continuous improvement by automating data collection/production, taking a user-centred approach to uplifting the value of self-serve capabilities, and maintaining documentation and version control on existing data models and reports. 

What you’ll need:  

• Experience in Data Analysis – Coding skills relevant to data manipulation.  Confident in using complex data to investigate hypotheses, uncover trends and present findings in a compelling way. 
• Experience in stakeholder management & collaboration – comfortable building productive stakeholder relationships 
• Experience working with ambiguity – delivering in a transformation environment where problems are known but solutions/deliverables are unclear 
• Dataset creation – comfortable acquiring, cleaning and organising data from various sources. 
• Data visualisation – able to build dashboards that present data visually and add business value.  Experience with building dashboards in Qlik strong preference.   
• Programming/scripting – ability to automate data collection and integration. 
• Excel proficiency is a must 
• Experience working with workforce planning data and platforms would be an advantage. 

You should apply if you: 

• Have experience using data to drive transformation and business change  
• Have experience visualising data to inform decisions/action relating to a specific business need 
• Thrive on working with people to creatively solve problems and deliver excellent results 
• Hold yourself to high quality standards for artefacts you produce and have an eye for detail 

Benefits 
    • Competitive salary
    • 25 days annual leave (plus bank holidays)
    • 10% on target bonus
    • Life Assurance
    • Pension scheme
    • Direct share scheme
    • Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
    • 50% off EE mobile pay monthly or SIM only plans
    • Exclusive colleague discounts on our latest and greatest BT broadband packages
    • BT TV with TNT Sports and NOW Entertainment
    • 50% discount for friends and family on EE SIM Only plans & airtime element off a Flex Pay plan
 
 
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
 

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.