Internal Closing Date: March 18th

Locations : Manchester, Bristol, London, Birmingham, Leeds, Newcastle 

Why this job matters

We are transforming our portfolio to deliver 5G, Cloud and IP products and solutions for our customers, which is a critical component of BT’s digital transformation and simplification.  We have started migrating all our customers to these new products and will retire Enterprise’s legacy portfolio fully by 2025. This migration is the largest, and most important customer focused change in our market, for us and our customers in the last 15 years.
 
To meet the product, network and exchange closure timescales we need to accelerate Business customer migrations. This requires an expanded migration programme to plan and execute sufficient migration activity across all our customer segments to achieve the optimum commercial and customer outcomes, on time. 
 
The role is important in ensuring our customers using unusual business uses for our legacy products are addressed as part of the migration journey. You will be key in the programme, both driving, reporting on, and intervening in sales planning to ensure the financial targets are achieved, and to enable the commercial goals of the Migration programme for Corporate Business channel.  You will also have direct responsibility for Migrations across the Business channel, making sure the programme has a clear strategy to deliver against project run rates, MTP channel targets and understands the levers available to drive the migration projects to deliver to group timelines.
 

What you’ll be doing

• Own all customers within Corporate business function
• Works with the Commercial team to report on sales opportunities, tracking against financial targets, Salesforce (CRM) opportunity forecasts and project provide a single view of the channel for all networks closures.
• Works with commercial to report on run rate, trend over time and achievement against target.

• Acts as the interface between the programme and the sales directors to ensure a single channel view of migration sales pipeline, run rate and trend is agreed between commercial, sales and the programme.
• Assures sales are trained in and using the migration tracking mechanism in Salesforce  (CRM) for all migration related opportunities within channel.
• To drive sales review into the channel through weekly review of pipeline against target segmentation plans, and to prioritise the sales channel to achieve migration targets.

• Works with commercial and marketing to identify opportunities for further campaigns to uplift migration achievement.
• Works with account managers to identify problem / difficult customers and identify resolutions to migrate to IP solutions.
• Ensures sales and pre-sales have sales collateral and support in selling migration opportunities for each network type. Captures gaps and feeds them into the Propositions teams.

• Identifies the CNI (Critical National Infrastructure) customers and has an attack plan as a subset of the overall commercial plan to engage in and prioritise those subsets. This will involve working with the IP Migration Managers & IP Migration Specialist to agree the best approach to commercial migration for these customer subsets.
• Acts as the single point of contact for addressing the sales channel into the programme. Acts as point of management for both sales and delivery queries.

Skills and Experience

•    You have worked in a sales and/or commercial environment or transformation.
•    Familiar with project/programme management basics and sales pipeline management 
•    Customer & commercially focussed planner who can focus on sales and understands how to drive installed base off the legacy networks.
•    Can influence sales and commercial to drive the right outcomes
•    Report and track sales opportunities in a reporting hierarchy

•    Can plan and track project delivery in high volume order environments and report delivery progress within tight timescales
•    You have a good understanding of project delivery principles 
•    Stakeholder management, and comfortable working with Director/CEO level
•    Can understand technical, business and commercial problems, and translate those into documented needs
•    Understanding of multiple vertical segments, the segment languages used, and key business priorities within the market

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria.

We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.