Why this role matters

About The Team 
Professional Services evolved to converge multiple BT services, including UK and Global core networks, DWDM and heritage connectivity, PSTN estate, and our access gateways. We excel in expert third-line support, ensuring consistent service availability. We prioritize swift issue resolution, often involving customer engagement. Our team's reputation is built on efficiency and transformative enhancements, driven by a dedicated attitude to getting the job done. 

We are seeking a passionate senior engineer, who’s role is critical to support and introduce a wide range of platforms and end-to-end solutions across BT’s networks. You will lead your team during complex or major incidents, encourage the progression of enhanced ways of working and support them through change.  
 

This role can be based in Birmingham, Manchester, London or Ipswich

What you’ll be doing

•    Technical Acumen: Demonstrate proficiency in complex technical infrastructure, including IP routing and switching with expertise in Nokia, Cisco, and Juniper, transmission platforms like Huawei and Cienna, voice and mobile transport networks, and virtualized cloud computing for Global and BT group ISP platforms (BT, EE & Plusnet). 
•    Growth and Development: Embrace opportunities to stay at the forefront of emerging technology trends, such as network cloud, AI, virtualization, and advanced optical technologies, contributing to ongoing innovation and development within the team and organisation. 
•    Operational Excellence: Drive operational excellence by actively participating in strategy-setting sessions, aligning project plans and objectives with the organization's strategy and values, and fostering the professional Services culture and enhancing our personal brand. 
•    Incident Management and Resolution: Lead the team in conducting in-depth reviews of data and issues to quickly identify root causes, recommend short and long-term solutions to complex problems, and follow through to ensure effective problem resolution, particularly during out-of-hours changes and callouts.  
These points provide a detailed perspective on the critical role you'll play within BT's Professional Services team and the diverse technological landscape you'll be a part of. 

You will champion and build effective working relationships, to deliver business outcomes, adding value throughout. We rely on our reputation as highly technical faculty that provides support and consultation across the business. As a leader you should enhance the brand of the team and influence those around you to be accountable and perform at their best.

•    Coordinating a diverse team to deliver integration and problem management on time, within budget, and meeting quality targets. 
•    Monitoring daily activities to ensure all objectives are achieved, addressing issues as they arise. 
•    Providing expertise within your area and share knowledge with your team to encourage self-development and knowledge sharing. 
•    Interacting with customers and senior internal stakeholders, gathering insights and feedback to inform integration and requirements

Please note, this role involves being on 24/7 call out.
 

You'll have the following skills and experience

•    Demonstrated ability to coordinate diverse teams effectively. 
•    Proficiency in monitoring and promptly resolving issues. 
•    Expertise sharing and knowledge development. 
•    Adept interaction with customers and internal stakeholders. 
•    Deep understanding of operational support across platform domains. 
•    Experience with out-of-hours changes and callouts. 
•    Proven experience in leading highly technical teams. 
•    Successful history of introducing complex solutions into live environments. 
•    Experience in managing major and serious incidents. 
•    Ability to conduct in-depth reviews and recommend solutions. 
•    Understanding of software production for automation and visualization within live networks. 
•    This role necessitates both technical proficiency and effective leadership and problem-solving skills. 
 

Benefits

•    Competitive salary
•    10% on target bonus
•    BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
•    25 days annual leave (not including bank holidays), increasing with service
•    Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
•    World-class training and development opportunities
•    Option to join BT Shares Saving schemes.
•    Discounted broadband, mobile and TV packages
•    Access to 100’s of retail discounts including the BT shop
•    On call allowances and overtime 

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.