This role requires you already have or be eligibility for Security Clearance

Location

This is based at our Birmingham office. We have a hybrid working model of 3 days together and 2 days wherever.

Why this job matters

You will join an existing Application Support team and look after a number of production security platforms. You will ensure they operate as designed; that they are managed in accordance to BT’s standard IT Infrastructure management and Security frameworks; and deal with customer and end user queries. These platforms underpin key identity and access management security controls and you will play a key role in keeping BT secure and ensuring BT meets its Audit and Security Compliance commitments.

What you’ll be doing

• Undertake platform operations management tasks (IT infrastructure management, Application S/W maintenance and upgrades, dealing with incidents, implementing platform changes) 
• Handle customer requests and queries in a professional and timely manner, in accordance to the platform SLAs and having high regard at all times for the quality of service being provided. 
• Investigate and coordinate the resolution of user issues, technical issues related to the platform itself, or issues related to services provided by the supported platforms. Liaise with Application and Platform 2nd/ 3rd Line support groups and engineers, engage vendor support as and when needed, escalate to 3rd Line support as necessary and own the successful resolution of the reported issue.
• Onboard new users, systems and accounts onto the existing security platforms. Develop/modify existing scripts/plugins to enable the platforms to manage new types of accounts and automate existing platform administration tasks towards a zero touch Ops Model
• Assist in audits and evidence provisioning. Work with internal and external Auditors to analyse and validate regular audits.
• Support and contribute to the delivery of strategies, plans and budgets for the supported security platforms.
• Monitor, maintain and improve the quality and integrity of the organisation's security information processes and systems.
• Participate in an on-call rota (with on-call allowance).

Your Experience

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Experience installing and configuring computer systems and applications, ideally for a large company 
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Your Skills

• Solid MS Windows Server Skills 
• Basic Unix Skills 
• Basic knowledge of networking principles/ protocols
• Identity and Access Controls – key concepts 
• Scripting/programming skills is hugely beneficial
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus but not essential

Benefits

• 25 days annual leave (plus bank holidays)
• 10% on target bonus
• Life Assurance
• Pension scheme
• Direct share scheme
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV with TNT Sports and NOW Entertainment
• 50% discount for friends and family on EE SIM Only plans & airtime element off a Flex Pay plan

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.