Location: London

3 days in the office 2 wherever

About EE

We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.

That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn. 

We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in? 

Why this job matters:

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.
Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before and we believe that EE is our strategic brand to help deliver our long term growth plans & in particular the edge EE can provide to meet our customers Household connectivity needs. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.
 

What you’ll be doing:

Accountable for Consumer PAYM SIM 6 month rolling Trading plan to ensure the onward trading activity is underpinned with the right cross functional activity to be able to deliver P&L outcomes through a Household lens across all product holdings.

1.    Support PAYM SIM trading performance across the Consumer trading model, across all touch points including Investment Forum and Commercial Board & Exec Board updates to provide transparency of risks and opportunities against budget.
2.    Retain the base – ensure SIM retention investment models are agile to react to market condition to keep churn below budgeted levels

3.    Support end to end 6 month plan (reviewed monthly) to decide & share the trading activity required in order to achieve budget expectations, including demand generation from the market and our bases, pricing / promo, retention investment, bespoke channel & regional offers 
4.    Win in the Market – work with wider Trading team to ensure churn performance is balanced with wider team priorities. 

5.    Drive P&L value – work with wider Trading team to ensure churn performance is balanced with wider team priorities.

6.    Accountable to maintain a highly efficient interface between the sales channels, Marketing and Finance and to ensure to business cases and PIRs are robust, conclusive and shape our future strategy.

7.    Accountable for long term strategic projects spearheading digital first approach and managing dilution in the base

8.    Deliver weekly update of SIM trading performance at weekly Commercial Board updates, and on occasion at Consumer Board level

9.    Hold cross functional teams that contribute to the plan and trading activities to account to deliver volume and value targets set in the planning process. 

Leadership responsibilities:

1.    Work with teams across Commercial, Marketing, Digital, Finance, Legal on a daily basis and also present to our Directors regularly and Commercial MD at weekly meetings 
2.    Drive high performance culture within the team and sales channel to drive overall commercial performance through effective influencing and value add commercial insight
3.    Manage a trading manager to develop and grow talent pipeline within the team
4.    Lead cascade of onward plan approach, risks and opportunities to channels and the wider business
 

Skills and experience you'll have under your belt:

Must have:

1.    Ability to influence and gain support for commercial recommendations across Finance, Marketing, Channels, Channel comms and Digital
2.    Superb stakeholder management skills
3.    P&L management skills to drive revenue & margin in a fast paced environment
4.    Track record of designing and delivering commercial opportunities supported by activities that can be demonstrated to have performed in the market
5.    Commercial acumen to build robust business cases

 
Would be good to have:

Accountancy qualification
Experience in driving Household / Convergence growth 
Experience in managing Trading teams in the telco industry

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’ 

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development. 

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.