Locations: London, Bristol, Birmingham, Darlington, Doxford, Warrington or Sheffield

3 days in the office 2 wherever

Closing date: April 10th

About EE

We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.

That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn. 

We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in? 

Why this job matters:

This is a key role within Transformation that is accountable for the Project Management and end to end delivery of strategically important projects providing a consistent approach, improved transparency and clear accountability whilst championing continuous improvement to our improve speed to market, quality and predictability of our delivery. 
Across the portfolio we are adopting more and more agile ways of working and many of our projects will require integration of deliveries from agile teams and waterfall development as well as business change and channel readiness.
Our goal is to transform our organisation for good with every pound we spend on delivering initiatives, to help EE Consumer become the most personal, customer-focused brand in the UK. Examples of the exciting projects you'd be involved with are, new sales systems for EE Guides in the call centres and Retail to effectively manage and sell our products to our customers for Broadband, Mobile and TV and Sport. New product launches, new tariffs and rebranding for example the rebranding of BT Sport or new Mobile products

What you’ll be doing:

• Project Managing and owning the end to end delivery of single or multiple projects (stand alone or part of a wider programme) ensuring focus on the desired Business Outcomes
• Building high performing, self-organising and empowered project teams
• Transforming our business by effectively landing changes in policies, people and processes through all initiatives
• Understanding our business and our customers so you can ‘join the dots’ and spot/exploit opportunities to get better value from the money we spend on delivering change
• Financial/budget management & control. Liaising with internal teams and external suppliers
• Lead communication with stakeholders and project sponsors and work to drive strong, open and sustained communication channels both within function and across the wider stakeholder community
• Ensuring decisions are made to protect/ enhance the Customer Experience, putting the customer at the heart of everything we do
• Work with stakeholders to proactively resolve conflict through problem-solving, negotiation, open communication and direct influencing
• Create and sustain a proven network across the business to enable efficient and effective delivery and ensure credibility and ownership of decisions
• Set-up and manage governance, scope, risk and issues, compliance, resource planning, budget management and reporting for your deliveries
• Liaise with wider delivery communities across BT Group to secure alignment on interdependencies and ensure these are tracked and managed across projects
• Focus on the Business Change to ensure all change lands excellently within the Channels
• Conduct Retrospectives and Post Implementation Reviews to capture lessons learned from previous deliveries

Skills and experience you'll have under your belt:

• Planning & Organising – having clear and regularly updated project plans and RAID logs are key to ensuring all supplier individuals and organisation are aligned to delivering projects
• Inclusive facilitation – Integrating the team and facilitate collaboration and workflow amongst team members
• Coaching – Encouraging individual team members to recognise their own strengths and development areas, engaging them in the areas that they may need to develop and gaining commitment from them to improve
• Test, try and learn – Ability to operate effectively in new environments, proactively tries out new approaches and skills
• Working Collaboratively – builds strong and sustainable relationships cross-functionally to enable alignment of work. Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving
• Prioritising the customer – Keeping the ‘end user’ and their interests/needs at the centre of easy decision
• Embrace & own a challenge – Constantly looking for opportunities to improve and deliver bigger wins. Takes the initiative and autonomously define what good looks like in their role and what needs to be done to keep momentum going
• Breakdown complexity – Ability to quickly get to grips with new information and focus on the most pertinent factors. Highlight the key issues and pull information together to arrive at a reasoned outcome. Overcome chaos and ambiguity, simplify complex problems and situations into manageable/tangible tasks 
• Delivery of Results – continued focus on Project & Programme Delivery KPI’s which will be linked to individual and team objectives. Increase team efficiency, motivate the team, champions change that will ensure quality and timeliness and ensure the definition of done is being followed
• Goal-orientated – Ability to work to tight deadlines in an ever changing environment. Someone that can address distractions, disruptions and obstacles so that the remainder of the team is free to focus on the work of producing output that will generate the desired outcome 

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’ 

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development. 

All BT Group colleagues in the UK can give 50% off the airtime element off a Flex Pay plan, or a SIM Only plan, to up to five friends and family members a year.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.