Why this job matters

Our team lead the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft and technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few.
We take High Level Designs into the Low Level detail at the Post-Sale stage, then implement said solution followed by thorough testing before handing over into the relevant support or managed service teams.
This role focuses on the Networking & Security technologies, so hands on experience configuring and troubleshooting routers, switches and firewalls strongly preferred. Knowledge with Wireless and Voice technologies will be deemed advantageous, as will any existing security clearance.

What you’ll be doing

• Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.
• Drives the improvement of design and delivery capabilities for end-to-end technical solutions.
• Manages customer solution delivery engagement and statement of work facilitation.
• Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions.
• Drives consistency in deliverable and technical processes, with the aim of reducing costs and increasing productivity.
• Undertakes customer migration planning and implementation.
• Coordinates impact assessments and design documentation updates.
• Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation.
• Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.
• Champions, continuously develops and shares with team knowledge on emerging trends and changes in customer solution delivery.

What we would like to see on your CV

• Stay abreast of emerging technologies with an open mind to learning or training on new areas aligned with business need.
• Maintain a professional persona and exhibit strong stakeholder management skills; especially when a project may prove challenging.
• Be a team player by supporting colleagues and sharing knowledge whenever beneficial for current and future projects.
• Work closely and professionally with Pre-Sales, Project Management and Support colleagues.
• Understand the post-sale customer requirements as outlined by Pre-Sales, providing technical support and accountability throughout the implementation life cycle. 
• Develop trusted customer relationships and deliver outstanding customer experience. 
• A strong foundation in Routing & Switching, ideally with a CCNP level qualification or equivalent experience.
• Experience in defining and creating low level design documentation in line with customer requirements an advantage.
• Candidates will require Security Clearance or willing to work towards clearance to support projects.

Benefits

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.