Recruiter: Carla Ballinger

Hiring Manager: Lloyd Sutton

Locations considered: London & Manchester

Flexible Working
BT have moved to a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week

Why this job matters

The BT built environment is large, diverse and complex. It houses BT colleagues, 3rd parties, customers and critical network operations that are essential to BT and a wide number of organisations’ including Governments and authorities. 

To ensure that BT’s workplace’s have an efficient and appropriate catering, hospitality & events offering for our business units and Stakeholders that is balanced, cost effective, nutritious in keeping with our aspirations to help to maintain the wellbeing of our colleague.

Working closely with BT’s strategic Facilities and catering partners to continue to make BT a brilliant place to work.
Ensure that the events service provided is a clear benchmark of excellence and provides the best Customer Experience possible through the development of optimised interpersonal and digital relationships.
You will ensure legislative requirements are met, aligning with key stakeholders within the BT Group including Procurement, Operations, QHSE, Projects, Technical, Commercial and Finance.
You will develop and monitor appropriate measures that demonstrate the performance and effectiveness of the service provided on a timely basis.
 

What you’ll be doing

•    Developing the BT workplace Catering, Hospitality & Events strategy which defines the wide range of services provided in BT buildings.
•    knowledge of commercial and operational drivers that sit behind each service line and how they are influenced/enhanced through the life of an outsourced contract. 
•    Responsible for the complicated and demanding cross CFU/CU relationship/stakeholder model required to measures ongoing level of satisfaction and pre-empt pressure points. 
•    You will demonstrate experience in covering communications, financial and business control, performance reporting, customer service with a focus and strong beliefs supporting ‘Wellbeing’.
•    showcase the best of what the P&FS Workplace team can do for BT’s future workplace as part of the Catering, Hospitality & Events offering 
•    Influence and nurture best in class FM services where identified

The skills & experience you'll need
•    Catering, events and hospitality experience ideally in an outsourced model.
•    Working with large datasets and spreadsheets including the development & creation of new tools to steward and monitor performance information.
•    Cost analysis & spend control techniques.
•    Experience of Customer Satisfaction and NPS methodologies, analysis and action planning.
•    Identification of new ways of working and improvement initiatives to ensure workflow processes remain efficient and effective
•    Understanding of outsourced FM service delivery.

•    Stakeholder engagement - able to engage, influence and communicate credibly and effectively with stakeholders of all levels to fully understand and meet their needs.
•    Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
•    Contract and supplier management - able to effectively drive strategic partners to deliver on our strategy in an ethical, service orientated and cost efficient way.
•    Improvement focus: You question and challenge the way things are done and work with others to make improvements. You build your understanding of the end to end processes to which your own role and the wider team contributes
•    Give specialised advice: You offer advice and recommendations based on your expertise both proactively and on request.

What’s in it for you? What are the benefits?

We work across the group with a wide range of stakeholders including many of the senior leadership teams in the business. We are committed to providing all colleagues with the right opportunities to develop their career. There will be an opportunity to learn from a diverse team, with wide ranging experience. The opportunity to make a difference is huge! You’ll get a broad understanding of all parts of BT and the experience will be valuable in any future roles. 

•    25 days’ annual leave, plus bank holidays, and additional days for length of service
•    10% on target bonus
•    Life Assurance
•    Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
•    50% off BT and EE mobile pay monthly or SIM only plans
•    Exclusive colleague discounts on our latest and greatest BT broadband packages
•    BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
•    Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
•    3 volunteering days per year
•    Competitive employee discount on BT/EE products
•    Competitive friends and family discount on EE Mobile

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.