Locations: Birmingham

Why business

Our aim is to create a world-class BT Business unit that delivers long-term value for our customers, colleagues, partners, investors, and other stakeholders, both in the UK and internationally, across the full range of business segments from small enterprises to governments and multinational companies. This includes:

• Driving full integration of channels and products to best serve our business, government, and wholesale customers in the UK and internationally.
• Investing strategically in present and future needs of customers, aligned behind common digital, network and security platforms.
• Accelerating our transformation plans and delivery of next generation products and services, making it easier for customers to do business with BT and for BT to transact more profitably with customers continuing to invest in the skills, technology and partnerships required to return to growth and become the leading provider of secure multi-cloud connectivity.
   

Why this job matters

Our newly formed Small and Medium Business (SMB) team supports businesses with 1 to 249 employees. That could be anything from a sole trader through to a small contact centre.

We're already the market leader for small and medium businesses in the UK and we have a big opportunity for Business to be even better for its customers. We’ve got big growth and transformation ambitions for this segment and in this role, you will play a key role in forming this new combined unit and working with the leadership team to continue to drive for growth.

The purpose of this role is to address the market opportunity for our complex Data portfolio (Internet access and data networking) within a defined territory, to grow market share and customer revenues, by providing specialist technical knowledge to grow existing customer spend into future revenue streams and acquire new business, whilst understanding customer needs and aligning to BT and Channel Strategy to move to new IP products (Broadband, BTnet &,SDWAN etc) for our SMB customers and BTLB partners. 

What you’ll be doing

• Achieves 100% or more of product set target aligned to territory using Sales methodology & sales plans.
• You lead the review, analysis and interpretation of sales trends across their applicable product pillars for ensuring the delivery of sales and commercial KPIs. You set up and implement the commercial levers that will drive and optimise these KPIs to maximise sales performance and take corrective actions.
• Maintain a high awareness and knowledge of the SME market, including industry, competitors and telecoms and internal activities (and guide others to do the same) to ensure that all business opportunities are identified, considered and implemented appropriately contributing to the wider Field Sales Strategy.
• Sales management & coaching capability with regard multiple to complex stakeholder management skills. Including:-
  • Customer – inc C-level, varying customer size,
  • BTLB – MD’s, sales teams, field sales, desk opps
  • BT – PSM, Specialist peers, Trading, Commercial, Customer Service & Order Management, Propositions, Product, Marketing.
  • Technical knowledge on specific products & services
• Be an exemplar for BT system usage and drive the right behaviours of SF.com usage within BTLBs

The skills you’ll need

What we would like to see on your CV

• Data and internet access or IP voice sales skills  - understand the market and key drivers from customers to change providers
• Planning & organisation - coordinate the sales specialists with the LB to create new and maximise existing opportunities within the LB territory.
• Collaboration skills - collaborate with Propositions & Product teams to provide win/loss feedback to ensure our products are developed to optimise market opportunity
• Team working - work closely with Trading and Finance teams on key deals that require special pricing (War Room) to secure revenue for BT
• Business acumen - Knowledgeable in business 
• Strategy and the drivers of organisational performance, commercial acumen and financial literacy (e.g. business KPIs, customer ROI, business cases)

Benefits include

• Competitive salary
• On target commission
• Pension scheme (up to 10% BT contributions)
• Flexible Hybrid working
• Access to training and development to help you grow with us
• 25 days annual leave (plus bank holidays)
• Shares Plan
• Flexible benefits: cycle to work, healthcare, etc.
• Discounted BT products and services

About us

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.