Location: Birmingham, Bristol, London, Any contact centre

3 days in the office 2 wherever

Closing date: April 10th 

About EE

We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.

That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn. 

We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in? 

Why this job matters:

The Commercial Strategy & Execution Team leads strategic activity that will support delivery of the MTP and Commercial priorities that underpin the Consumer Strategy. 
There are some key shifts this team needs to be able to drive over FY25 and beyond:

•    From a product focus to a household growth focus, by generating more value from our existing customers beyond broadband and mobile (a truly household-led operating model)
•    Moving to a genuinely omni-channel experience, giving customers the freedom and flexibility to interact with us however they choose, even if they start in one channel and end in another
•    Moving from a central operating model to a localised, regional model, creating more personal activity and experiences to help find new customers to grow our customer base

Key areas of responsibility for the team:

•    Develop strategy for delivery of Commercial priorities over 1-3 years 
•    Define & govern strategic roadmap for delivery of Commercial priorities (including dependencies that are controlled outside Commercial)
•    Track performance of strategic KPIs (and recommendations for strategic optimisation) 
•    Lead delivery and optimisation of multi-channel strategic programmes and capability
•    Accountable for ensuring sustainable change is landed extremely well into the organisation
•    Lead Annual Planning for Capex & Opex for Commercial
•    Supports MD and Commercial Leadership Team with business planning (incl QBR / Exec updates)

This role will be responsible for supporting the Senior Commercial Strategy & Execution Manager with implementation of strategic plans.

What you’ll be doing:

•    Support development of the strategic vison, milestones and roadmap 
•    Develop execution plans for the strategic roadmap
•    Co-ordinate Tests / Pilots with cross-functional teams & adjust / optimise the strategy
•    Lead strategic programme governance
•    Measure and monitor progress and outcomes
•    Support strategic reviews & optimisation
•    Define Strategic playbook

Leadership responsibilities:

•    Foster a culture of collaboration, accountability, and performance with cross-functional stakeholders
•    Communicate the strategy clearly and convincingly
•    Manage complexity and uncertainty
•    Execute the strategy with excellence, efficiency, and effectiveness
 

Skills and experience you'll have under your belt:

Must have:

1.    Experience converting goals into specific objectives and actionable tasks
2.    Effective collaborator and communicator - with different departments, levels of organisation, offices, areas of expertise and culture  - to achieve a common goal
3.    Experience with foreseeing and managing operational risks
4.    Experience executing strategic plans in a systematic manner
5.    Ability to consistently adapt to changing requirements / set back (with resilience)

Would be good to have:

1.    Experience within Telco environment 

2.    Programme Management experience 

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’ 

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development. 

All BT Group colleagues in the UK can give 50% off the airtime element off a Flex Pay plan, or a SIM Only plan, to up to five friends and family members a year.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.