Closing Date: 11/04/2024

This role can be based out of office locations available across the UK.

Why this job matters:

As Project Manager, you’ll be directly engaging with customers in leadership roles (IT Manager, Programme Manager etc.) and be viewed by them as leading significant pieces of delivery that are highly visible and recognisable. In this respect what you and your team deliver and the behaviours the collective team exhibit will shape customer experience. Preferably you will have previous telecoms experience in core network, WAN/LAN or cloud voice/contact centre environments. You will be expected to promote and shape project management methods / tools. In addition, you will be expected to ensure that your team conforms with governance / standards set out by the PMO (or contract where mandated).

What you’ll be doing:

• Accountable for leading the delivery of project(s), programme or portfolio that are large, complex and represent significant benefit / risk to our customers. The delivery will be highly visible and recognisable.
• Manages project risk for BT and customers with an ability to use and adapt recognized project management methods and processes depending on elements of the risk profile and governance needs.
• Ensures the PMO and resourcing functions have clear line of sight of upcoming demand and contract requirements.
• Act as a customer champion. Establishes customer needs, uses operational and technical expertise to deliver brilliant experiences by resolving customer issues and delivery quality and timeliness. 
• Understanding the customer business context and the impacts the programme has on successful business outcomes.
• Works in collaboration with the Practice and Hub Managers, and the Client Services team to ensure consistent delivery to customers. 

What you'll bring:

• Experience of delivering a broad range of IT and network technology. Ideally this should be in a range of industry sectors.
• Experience of delivering projects with complex budgets of £1 million to £20 million including professional services resource, hardware etc.
• Highly-developed project management skills with experience of delivering technical solutions to customers.
• Commercially and financially astute and able to seize opportunities to improve profit or new business.
• Great stakeholder management skills. Ability to work with multiple internal and external partners to deliver great outcomes for our customers and business.
• Negotiation, communication and decision-making skills.
• Ability to connect with our customer and grasp the challenges faced by their business.
• Ability to interpret Commercial Contracts and identify area of risk / opportunity.

The skills you’ll need:

Benefits:

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
 
Benefits of working for BT include:

• Competitive salary
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

Our leadership standards:

Looking in:
Leading inclusively and Safely - I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes - I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer - I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy - I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset - I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future - I build diverse future-ready teams where all individuals can be at their best.