Location: Leeds, Manchester, Birmingham, Newcastle 

Why this job matters

Are you a passionate technical architect with focus on the Avaya Contact Centre solution?

Our Technical Design Team is on the front line of helping our customers succeed using the latest Avaya Contact Centre solutions.
Members of the Technical Design Team leverage their hands-on experience with our sales leads and partner ecosystem to propose major transition and transformational solutions to BT's global customers. 

We are looking for an individual with relevant expertise and hands-on, coupled with business acumen, and passion for continued knowledge acquisition and growth in the field of Avaya Contact Centre Solution.

As a team we provide services for UK and multi-national customers, supporting them in utilising the enterprise and cloud based technologies to maximise business performance and provide excellent customer experience.

What you’ll be doing

As a key member of a global team, you will provide overall support to technical solutions within the Avaya Cloud Solutions programmes.

• Propose secure, reliable, and scalable designs that meet the BT product offering.
• Own the technical Solution Design.
• Provide Technical Consultancy.
• Involved in T&T delivery and implementation phases.
   

Technical Skills

Technical skills:

• AACC  and Elite Implementation and Call flow design
• Core Avaya Aura to include Communication Manager, System manager, Session manager, AES/CTI Integration, Media Servers, Media Gateways
• Avaya Breeze, including IX Workplace Attendant
• Comprehensive understanding of resiliency and redundancy
• Avaya SIP/SBC
• Call recording Integration
• Certified to ACIS and ACSS in Core and AACC preferable
• SIP/H323 endpoints

Benefits

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.