Why this job matters
Are you a passionate technical architect with focus on the Avaya Contact Centre solution?
Our Technical Design Team is on the front line of helping our customers succeed using the latest Avaya Contact Centre solutions.
Members of the Technical Design Team leverage their hands-on experience with our sales leads and partner ecosystem to propose major transition and transformational solutions to BT's global customers.
We are looking for an individual with relevant expertise and hands-on, coupled with business acumen, and passion for continued knowledge acquisition and growth in the field of Avaya Contact Centre Solution.
As a team we provide services for UK and multi-national customers, supporting them in utilising the enterprise and cloud based technologies to maximise business performance and provide excellent customer experience.
What you’ll be doing
As a key member of a global team, you will provide overall support to technical solutions within the Avaya Cloud Solutions programmes.
- Propose secure, reliable, and scalable designs that meet the BT product offering.
- Own the technical Solution Design.
- Provide Technical Consultancy.
- Involved in T&T delivery and implementation phases.
Skills You'll Need
Technical skills:
- AACC and Elite Implementation and Call flow design
- Core Avaya Aura to include Communication Manager, System manager, Session manager, AES/CTI Integration, Media Servers, Media Gateways
- Avaya Breeze, including IX Workplace Attendant
- Comprehensive understanding of resiliency and redundancy
- Avaya SIP/SBC
- Call recording Integration
- Certified to ACIS and ACSS in Core and AACC preferable
- SIP/H323 endpoints
Benefits
Benefits of working for BT include:
• Competitive salary
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop
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