Closing Date: 19/4/2024

Why Business?

Our aim is to create a world-class BT Business unit that delivers long-term value for our customers, colleagues, partners, investors, and other stakeholders, both in the UK and internationally, across the full range of business segments from small enterprises to governments and multinational companies. This includes:

• Driving full integration of channels and products to best serve our business, government, and wholesale customers in the UK and internationally.
• Investing strategically in present and future needs of customers, aligned behind common digital, network and security platforms.
• Accelerating our transformation plans and delivery of next generation products and services, making it easier for customers to do business with BT and for BT to transact more profitably with customers and continuing to invest in the skills, technology and partnerships required to return to growth and become the leading provider of secure multi-cloud connectivity.

Why this job matters

You'll focus on making sure Wholesale operations run smoothly by collecting and reporting important performance indicators. It involves working closely with Wholesale Leadership and different teams to gather and share data, identify areas for improvement, and enhance overall efficiency. You'll also supports planning, NPS reporting, and business management for Wholesale’s MD. Strong communication and presentation abilities, as well as experience managing various stakeholders, are necessary for success in this role.
 

What you’ll be doing

• Owns and manages the KPI collation and reporting for WLT
• Reports on how customer learning is impacting customer experience and NPS scores
• Pro-actively suggest actions that can improve effectiveness of Wholesale and work with relevant stakeholders to drive those improvements
• Lead the engagement plan across wholesale to ensure accurate and timely flow of information across various units
• Pro-actively track Wholesale MD’s meetings with senior stakeholders across BT and ensure all content and agendas are ready for review ahead of the meetings
 

What we would like to see on your CV

• Good presentation and excel skills incl PowerPoint presentations and modeling
• Experience in working across matrixed functions and dealing with senior executives (MD level)
• Good Stakeholder Management 
•Understanding of Wholesale Customer base and what other industries are doing to drive NPS performance and improvements
• Understanding of Wholesale strategy and Transformation strategy and the importance of NPS leadership
• Understanding of customer learning journeys and methods for delivery
 

The skills you’ll need

• Be able to quickly understand the component parts of Wholesales strategic priorities
• Define and communicate simply and articulately the insight that underpins and the activity that will deliver NPS leadership 
• Project management and planning skills – to define strategies to help support what our customers need and are asking for
• Able to execute in a complex organisation
 

Benefits

• Competitive salary
• Up to 10% on target bonus
• BT Pension scheme
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop
 

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.