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Why this job matters

As the Desk Specialist Sales Manager you will be responsible for leading, coaching, and developing a team of sales specialists for inside sales across England and Wales. In this role you will provide leadership for teams working with Account Managers and Business Development Managers, helping to win business relating to specific technology towers; IT & Networks; Mobile, Future Voice and UC. The specific specialism for this role will be looking after Mobility Sales Specialists, liaising with Account Managers when their customers mention need for mobile. You will drive the performance of your Sales Specialists, managing a vast range of opportunities for customers through frequent and meaningful interactions, carefully planning and forecasting for best return on investment. You will get the most out of your team by coaching, developing their skills, technical learning, continual improvement and ensuring skill sets are utilised across the team efficiently. 

What you’ll be doing

• Responsible for the sales plans and performance of the team, delivering regional sales strategy plans, taking into account financial (SOVGM) and nonfinancial measures (KPIs, NPS, Your Say).
• Manage team to have a competitive advantage against other players through a superior knowledge of industry, propositions, technologies and customer business problems.
• Identify cost effective solutions for each customer situation, working with finance / pricing and other internal teams to provide a detailed P&L maximising profit margins. 
• Utilise sales reporting, analytics, commercial insights, driving continual improvement and effectively coaching and mentoring team. 
• Accountable for ensuring compliance with sales processes and our legal requirements, adhering to governance requirements of sales pay plan and incentives, and also making sure your team is fully compliant (completed mandatory training, expenses,  gifts and hospitality policies etc.)

The skills you’ll need

What we expect to see on your CV

• Either Sales Management or Specialist Sales Experience. 
• The ability to coach and develop others, creating a high performance culture where people want to achieve. 
• Experience delivering business objectives and stretching sales targets. 
• Strong interpersonal skills, collaborating with internal and external teams, managing internal processes. 
• Understanding of current market and strategies affecting Telco's and customer buying decisions.

Benefits

• Competitive salary
• On Target Commission 
• Pension scheme (up to 10% BT contributions)
• Flexible Hybrid working
• Access to training and development to help you grow with us
• 25 days annual leave (plus bank holidays)
• Shares Plan
• Flexible benefits: cycle to work, healthcare, etc.
• Discounted BT products and services

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.