Recruiter: Jayson Coley-Wynters 

Salary: Competitive 

Internal Closing Date: 2nd May 

Location: Chesterfield 

Why this job martters? 

The purpose of this role is to support the Maintenance Operations Stores and Workshop Team Leader and Maintenance Operations Manager in supplying a world class service to BT’s customer base through parts and warehouse management in the Barlborough Stores.

Maximising team effectiveness and productivity and ensuring all contractual SLA’s and efficiency metrics are met to deliver a world class customer experience.

What I'll be doing - Your accountabilities

• Liaising with the Maintenance Operations Manager and S&W Team Leader on controlling Unity and BT stock requirements.
• Liaising directly with other departments within the company, as requested, to ensure effective levels of communication are maintained.
• Monitor and recommend training requirements, manufacturer and BT accreditations.
• Develop close working relationship with peer groups, Service Desk, Field Engineering teams and other operational departments.
• Pro-active in maintaining good levels of morale through effective communication.
• A pro-active approach to resolving local issues within the team, escalating into the Maintenance Operations Stores and Workshop Team Leader and Maintenance Operations Manager where appropriate.
• Responsible for adhering to all BT H&S guidelines and escalating into the Maintenance Operations Manager where appropriate.
• Assist the Maintenance Operations Manager with Maintenance Ops CI.
• Requirement to attend any training courses appropriate to the role, on or off their normal place of work.
• Responding to requests and enquiries from other departments in a timely manner.
• Utilising system reports and contractual information to plan and maintain spares availability for the company’s storage locations.
• To maintain minimum / maximum stock levels within budgetary target.
• Liaise directly with external suppliers included within the approved BT supplier database.
• Monitoring the shipment to and from repair centres of Customer Property and BT assets.
• Arrange van collections and liaise with all BT approved couriers

Skills Required for the job

• Ability to support their Team Leader and Line Manager through transformational changes.
• Ability to process complex ideas and think logically; perceives and understands others.
• Commercially aware.
• Possesses the ability to take well-evaluated risks and be bold in making decisions and taking action.
• Acts with integrity and takes responsibility for own actions and responses.
• Customer facing; strong interpersonal skills, assertive, financial awareness.
• Competent on BT systems reporting tools and using data to drive efficiencies.
• Personal attributes; have initiative, a pro-active approach to dealing with customer issues, must take ownership of situations and be accountable.
• Ability to perform on Microsoft Office  App’s
• Perform any task deemed fit by the Maintenance Ops Stores and Workshop Team Leader and Maintenance Ops Manager

Connected leaders behaviours

• Collaborative Partner
• Solution Focused Achiever
• Customer Champion

Experience you would be expected to have

• Strong problem-solving skills with a logical mind - MANDATORY
• Excellent oral and written communication and presentation skills - MANDATORY
• Highly motivated; consistently takes initiative; demonstrated ability to work independently and under supervision - MANDATORY
• Excellent attention to detail - MANDATORY
• Positive, ambitious, proactive and enthusiastic to change - MANDATORY
• Ability to multi-task in a fast-paced environment – MANDATORY
• Fork Lift Truck Experience - Preferable

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.