Recruiter: Carla Ballinger

Hiring Manager: Ed Rowland

Career Grade: D

Locations considered: Birmingham, London & Manchester

Why this job matters

The Statistical Modelling & Strategy team (SMS) within Credit Risk is responsible for designing and monitoring strategies to protect the growth of the Consumer and Commercial segment for all EE and BT portfolios including Mobile, Fixed line, Broadband and TV. 
Specialists support key stakeholders in delivering regular initiatives aimed at improving customer acquisition, account maintenance and the customer order journey across BT and EE products. The role holder will own a range of analytical projects, designed to increase market share, within desired risk levels. 

What you’ll be doing

•    Supporting the implementation of Acquisition and In Life credit risk strategies 
•    Producing analytics to monitor, enhance and redevelop scorecard models 
•    Collaborating with colleagues and external data suppliers, to deliver company targets
•    Providing accurate insight of performance trends, identifying growth opportunities
•    Supporting the testing and implementation of policies and processes across multiple products
•    Acting as a credit risk subject matter expert taking ownership of analytical projects
•    Supporting customer journey discussions regarding FCA-regulated products

The experience you’ll have 
•    Experience of delivering growth strategies in a high-volume credit risk environment 
•    Experience of building statistical models and scorecards 
•    Familiarity of incorporating Credit Reference Agency Data within analytics 
•    Proficient user of SAS and Excel 
•    Degree level or equivalent experience in a financial, statistical or mathematical specialism 
•    Experience of making implementation recommendations within credit risk decision systems 

The skills you’ll need

•    Problem-solving acumen: Attention to detail while processing large volumes of data from multiple sources

•    Communication acumen: Ability to convey analytical concepts to Senior Management and Operations colleagues to agree strategies for implementation

•    Business acumen: Demonstrating a strong commercial focus by considering all of the drivers of profitability within analytical delivery

•    Stakeholder management: Do you have excellent communications skills with evidence of influencing stakeholder

What’s in it for you? What are the benefits? 
At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity. Benefits of working for BT include:
 
•    Tailored training and development opportunities to continue to build your career
•    10% on target bonus
•    25 days’ annual leave (not including bank holidays)
•    Pension scheme - you contribute 5%, BT contributes 10%
•    Discounted BT broadband and BT Sport, BT TV and Mobile
•    Share option schemes
•    Season ticket loan and cycle to work schemes and many more flexible benefits to fit around you

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.