Location: London

Why Business?

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. 

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. 

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. 

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

Why this job matters

Reporting into the Senior Manager looking after Mid-Market Account Management, this role will be responsible for leading, coaching and developing a team of desk and acquisition account managers, focussed on nurturing existing Mid-Market customers.  Covering this market more effectively is one of the biggest growth opportunities available in this area of the business. 

This role provides sales operational leadership and drives the delivery of profit and revenue growth both in-year and across the term of the MTP for Mid-Market customers.  

What you’ll be doing

• Responsible for sales plans and performance of the team that is critical to the delivery of the region sales strategy and plans; financial measures (Revenue, EBITDA, SOVGM) and non–financial measures (KPIs, NPS, Your Say)
• Drives the team in a desk-based environment to manage prospect accounts by selling standard products, running campaigns, and identifying new business opportunities.
• Accountable for winning new business and driving through their team, within a defined account base of Mid-Market prospects to deliver sustainable, profitable new business.  
• Achieve and exceed new sales targets for this prospect base – which may include prospect contact activity, pipeline health, SOV/revenue growth, market share, and customer experience.
• Uses sales reporting, analytics and commercial insights to drive continual improvement for the best KPI outcomes 
• Responsible for timely and effective coaching and mentoring

The skills you’ll need

What we would like to see on your CV

• Desk sales management experience in Telco or Technology sectors with proven ability to build desk-based sales teams  
• Understanding of leading acquisition capability 
• Ability to lead, influence, develop, drive and motivate at an operational and tactical level 
• Ability to deliver on business objectives and stretching sales targets, improving results through performance management and coaching creating an operating environment where people want to achieve outstanding results and are highly engaged
• Ability to use insight to make strategic and agile operational decisions enabling the team to win, develop and retain profitable business

Benefits Include

• Competitive salary
• On target commission
• Pension scheme (up to 10% BT contributions)
• Flexible Hybrid working
• Access to training and development to help you grow with us
• 25 days annual leave (plus bank holidays)
• Shares Plan
• Flexible benefits: cycle to work, healthcare, etc.
• Discounted BT products and services

About us

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.