London, Birmingham or Bristol
3 days in the office/2 wherever
About EE
We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.
We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.
That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn.
We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in?
Why this job matters
As the Senior Manager for Home P&Ls, you’ll ensure that there is a clear, well understood and managed pricing strategy across all categories (Broadband / Voice / TV) and brands (BT / EE / Plusnet). You’ll also work cross-functionally to ensure this strategy remains competitive and drives the long term ambition of the business. You and your team will expertly understand the market and work with colleagues in BVP to understand our customer base to ensure that the value we offer to customers remains attractive and competitive whilst driving the long term growth ambition (volume & value) across the medium term plan.
As a key leader in the Home team, you’ll play a key role in driving the culture within the team, with the aim of creating a world-class work place and a culture where results are delivered and individuals can thrive both personally and professionally.
You’ll be a brilliant collaborator and know how to drive change with pace through a large organisation and you’ll be flexible in your approach to ensure that business priorities can be met.
The mindset and focus of the collaboration must always be to optimise the total experience for customers and households across all categories – and deliver on the total Consumer P&L.
What you’ll be doing
- Leading a team that sets the pricing strategy, guard rails, market insight and forecasting to ensure that pricing across all Home categories (Broadband, Voice, TV) and brands (EE, BT and Plusnet) are geared to drive the Consumer strategy, realise the ambition in our medium term plan, and remain competitive to drive volume & value outcomes
- Ensures that pricing is competitive to ensure that in year and medium term P&L and base / volume outcomes are underpinned
- Drives a robust set of initiatives to harness opportunities and mitigate risk throughout the year
- Drives a forensic level of understanding of pricing trends that is de-averaged across the segments and audiences within our base, and acquisition and generates actionable insight and plans to ensure our pricing is always delivering for the Consumer ambition
- Is the lead interface into commercial trading and finance teams on pricing
- Leads and executes a range of workstreams across cross functional, multi-disciplinary senior teams (eg finance, insights, commercial, pricing, propositions)
- Takes a lead role in inputting into the overall strategy for Home
- Manages stakeholder buy in and execution support up to MD level (e.g.: for P&L initiatives)
- Mentors other Pricing / P&L managers and professionals, helping to improve the team’s overall capability and become a world class team
- Takes a strong interest and accountability for the overall culture of the team with the ambition of creating a world class team where every individual can succeed and grow professionally and personally
The skills and experience you will have under your belt
- Exceptional problem solving and critical thinking skills
- Robust and expert understanding of pricing across Broadband, TV and Voice
- Ability to communicate with impact and the ability to quickly establish credibility and respect with pan EE teams
- Ability to motivate and inspire a team of direct reports and large matrix team
- Have a strong understanding of pricing mechanics and value drivers across the Home categories
- Have a strong understanding of the external market and a strong analytical skillset
- Strong category specific experience across Broadband / Voice / TV
- Experience managing a P&L or initiatives in a scaled business (£m/£bn)
- Result-driven and a track record of delivering customer and commercial outcomes
- Strong strategic and commercial skills
- Strong experience across pricing management, strategy, P&L (eg profit drivers, R&Os), market analysis
- Exceptional stakeholder management skills and experience working in and leading cross-functional matrix teams
- Relevant experience from the telecoms industry or relevant experience
- Able to deal with ambiguity, identify resources to implement and determine pragmatic solutions
What's in it for you? What are the benefits?
At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.
• Competitive salary
• 25 days annual leave (plus bank holidays)
• Private healthcare for you and your family
• £5500 car or cash allowance
• 15% on target performance bonus
• Life Assurance
• Pension scheme if you pay in 5% BT will pay in an additional 10%
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• 50% discount for friends and family on EE SIM only plans
• World class training and development opportunities
• Volunteering days so you can give back to your local community
BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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