Working Location: MASSACHUSETTS, WALTHAM; MASSACHUSETTS, LITTLETON; MASSACHUSETTS, SOUTHBOROUGH; MASSACHUSETTS, WESTBOROUGH 

Are you looking for a company that cares about people’s lives and health, including yours? At EVIDENT, we help make people’s lives healthier, safer and more fulfilling, every day. 

Let’s inspire healthier lives, together.

Job Description

Evident’s Global IT Provider Manager plays a pivotal and strategic role in streamlining IT operations, enhancing productivity, and delivering business value by partnering with external service providers to deliver global IT services with excellence.

Job Duties

• Oversee the transition and integration of outsourced operations, ensuring minimal disruption to business processes and maintaining high quality standards.
• Develop and implement IT sourcing strategies that align with Evident’s goals and objectives, ensuring cost-effectiveness and efficiency in operations.
• Manage relationships with IT sourcing partners to ensure compliance with contractual obligations, maintaining open lines of communication for feedback and continuous improvement.
• Lead operational governance; monitor and assess the performance of outsourcing partners against agreed-upon metrics and KPIs, implementing corrective actions as necessary to address any deficiencies.
• Measure, track, report and evaluate performance to agreed SLAs and undertake necessary corrective actions with the vendors if deficiency in service delivery is detected.
• Conduct risk management activities related to outsourcing, including identifying potential risks, developing mitigation strategies, and preparing contingency plans for critical outsourced functions.

Job Requirements

• Vendor Management – specifically working with a top tier offshore IT provider
• Cross cultural communications – ability to successfully foster a collaborative work environment with internal teams and external service providers that transcends geographical and cultural barriers
• Risk Management – development of contingency plans to mitigate IT service disruptions and maintain operational continuity and protecting the quality of work delivered
• Strong negotiation, management, influencing, and decision-making skill

Experience/ Education

• 10+ years demonstrated experience in managing external outsourcing partnerships, specifically top tier offshore providers delivering global technology services across Applications, Infrastructure, and Cyber Security
• Strong experience in Project Management methodologies, certification a plus

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

EVIDENT is passionate about the solutions it creates for the life sciences and industrial equipment industries. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world. Today, EVIDENT’s solutions range from industrial microscopes and videoscopes to nondestructive testing technology and x-ray analyzers. These products are widely used for quality control, inspection, and measurement applications. Serving customers in fields such as manufacturing, maintenance, and environment and natural resources, EVIDENT’s technology contributes to the quality of products and adds to the safety of industrial infrastructure and facilities. For more information, Click Here.

It is the policy of EVIDENT to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Massachusetts (US-MA) || Waltham ||