HR Analyst (Retail)

Contract: Permanent 

Location: Hybrid working model with a Central London office

The HR Operations Analyst (HROA) is an invaluable support to our PANDORA stores and office across the British Isles Cluster.  The HROA will be responsible for HR operations and administration across our growing portfolio of owned and operated stores within the cluster as well as our office functions.  The role is based from our central London head office.

Pandora employees must demonstrate the ability to apply the core values to help the business reach its vision, in accordance with the strategy.

We Dream! We Dare! We Care! We Deliver!

About Pandora

The largest jewellery company in the world, we give a voice to millions of people’s loves every day. We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.

We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products. 

Our People

Our global workforce is made up of over 26,000 passionate people who, in 2021, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy. The pace of our progress has created an energising, ambitious culture, where we are empowered to be ourselves and equipped to deliver our very best. As we continue to grow, we also continue to invest in our talent. We’re looking for people who share our values and can help us bring our ambitions to life.   

What to expect from the role

We are looking for a strong HR Operations Analyst with a helpful, can-do attitude. The ideal candidate will be ready to take on the challenge of providing seamless HR operations support to a fast-based and ever-changing retail business.  This person needs to be highly organised and manage their own workload and priorities. We are looking for a person with experience using HR systems, experience using HR data to produce reports and analysis; and experience of design and implementation or streamlining of existing HR processes.

Confident communication skills are essential; the ideal person will be comfortable communicating with all colleagues including our busy Store Managers across the cluster!  Using these qualities, the HROA will successfully build strong relationships throughout our retail network and gain sound HR exposure. 

Key Responsibilities include:

• Management of the HR system (SuccessFactors); processing and approving all starters, leavers and change information accurately and timely.
• Management the HR inbox for the region and respond to general administrative queries, escalating complex queries to relevant HR professionals where necessary
• Designing and implementing new HR operations processes
• Training of HR processes or new initiatives
• Providing regular and accurate HR reports and analysis
• Ensuring data quality is maintained within all of our HR systems
• Issuing and management of all employee files and documentation for the region - including but not limited to: offer letters, contracts and amendments to contracts.  
• Supporting processes and projects across all areas of HR
• Create and maintain electronic employee files
• Partnering with the Payroll Specialist to gather all the necessary information for the payroll deadline of each month
• Manage external reference requests

What we are looking for

• Experience supporting a diverse client group in a fast paced environment (preferably retail)

• Excellent organisation and prioritisation skills with a high level of accuracy
• Experience with using HR Systems essential
• Experience of process design and implementation
• Knowledge of Excel at an intermediate level
• Experience running and analysing HR reports
• Thrives in a high change environment
• Excellent written and verbal communication
• Ability to build good relationships at all levels
• A desire to learn

Why work with us?

We offer a number of unique benefits that make Pandora a great place to work:

• A highly competitive salary with regular salary reviews
• Generous bonus scheme
• Private Healthcare
• Early finish Fridays (weekends with Pandora start every Friday at 3pm!)
• 55% employee discount
• Jewellery allowance
• WFH allowance
• Free office-day lunch credits
• 33 days holiday (including Bank Holidays)
• Buy/sell holiday options
• Celebrate your birthday with a day off!
• Join our Employee Wellbeing Centre – including access to; Employee Assistance Programme, ‘Cycle to Work’ scheme, gym discounts and more . . .
• Winniperks - Our online benefits platform with plentiful retail, hospitality and entertainment discounts
• At Pandora we love a party! Especially at Christmas, when you will receive an extra special gift.

To submit your application, please click apply

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

If you require reasonable adjustments in place during your interview(s), please notify the recruiter ASAP during the recruitment process