Looking for more than a job? 

A job with meaning is more than a job. Creating the kind of positive change, we’re planning will need the skills of the world’s most talented people. In this role, you’ll have the opportunity to affect your future and that of millions of others in ways you may never have thought possible. Curious? We hope so.

What’s in it for you?

People are at the heart of our business. We want you to innovate, challenge and build a career at Volvo Cars. In return we offer hybrid working to allow for greater flexibility and work-life balance, further enabling us to reduce our environmental impact and support your personal circumstance. In addition, we offer flexible working, 15 days per year to work from any location in the world, 24 weeks enhanced parental leave and 28 days annual leave plus 4 fixed and 4 flexible bank holidays which you can use to support your personal beliefs at any time of the year. We also have a flexible benefits platform in which you can buy additional holiday and take advantage of family savings and shopping discounts. A preferential car lease scheme for employees and family members to utilise along with health & wellbeing initiatives, charitable giving days alongside personal growth and career development opportunities.

What you’ll do

Reporting into the B2C Operations Manager you will be responsible for a world class consumer and employee experience by ensuring excellent training and development for our B2C Operations Consultants, and the central point of contact between the process owners and market.

A successful candidate would be an analytically minded individual who is has exceptional communication skills and is able to build strong working relationships at all levels within the business.  They will have fantastic attention to detail and an agile approach to work to keep up with the fast-paced and ever evolving nature of the department. 

Your key deliverables will include:

• Secure local training of the fleet team
• Onboarding of new agents (key message is that onboarding of new agents is done in the local FDR team and not dependent on POs, exact set-up may vary between the markets)
• Coordinate and schedule local training sessions where needed in collaboration with POs
• Inform and where needed train agents on smaller process changes and new releases (done in collaboration with POs)
• Act as the key contact person in the respective markets for the POs
• Coordinate training activities with CRC where needed
• Being a subject matter expert in all Fleet related systems and processes (e.g. SalesForce and Miles) used within Fleet Operations
• Contribute to product development by providing operational and local requirements on development on new processes
• Identify training needs and knowledge gaps based on continuous quality assurance
• Proactively identify knowledge needs and gaps in FAQs and Knowledge Articles

The successful candidate will have:

• Strong IT skills particularly MS office, Power BI and other order management software applications
• Previous experience from Fleet Operations and/or process training
• Previous experience from an agile way of working
• Excellent communication and presentations skills
• Analytical and self-driven person with inspirational and motivating appearance
• Positive attitude towards managing multiple projects effectively
• Great focus and attention to detail
• Adaptable to new challenges and responsibilities
• Very good team working skills and networking ability
• Readiness to commit oneself, flexible and geared towards customers and their experience

Most of all, you share our values and can see everyone's potential. Your warm personality and eagerness to collaborate will be welcomed by all of us!

Benefits & Life at Volvo Car UK:

• Competitive salaries that are reviewed and benchmarked annually
• Discretionary, performance related bonus scheme that rewards you whilst you help us to achieve our goals
• Hybrid working in our agile, state of the art offices or from home when convenient for you and your family
• Everyday flexible working Monday-Friday, 7am-7pm depending on business needs
• 28 days holiday + bank holidays (4 fixed & 4 unfixed) + the opportunity to buy up to 5 additional days
• 15 days’ work from anywhere in the world policy
• 24 weeks enhanced and flexible parental leave for all employees regardless of gender up to a child’s 3rd birthday
• Matched pension contribution up to 5%
• Wellbeing benefits such as Health Cash Plan, Life Assurance, Private Medical Insurance with Vitality
• 2 paid volunteering / charity days per year
• Access to our preferential employee lease car scheme for you and your family
• Subsidised onsite restaurant plus free refreshments and snacks
• Onsite electrical charging for your Plug-In Hybrid Electric or Battery Electric vehicle.
• A set salary sacrifice spend limit, refreshed every tax year for you to choose from multiple services and products to suit your lifestyle whilst saving on tax and NI within our extensive flexible benefits platform
• Discounted shopping site with 100s of brands and online retailers

Diversify our future:

Volvo Cars is an equal opportunities employer. We are a company for people who care about other people and for the world we live in. We celebrate diversity and inclusion in the workplace and are committed to equality of opportunity for all employees and employment practices, including hiring, recruiting, and promotion. It’s what you do that counts and we are always looking to expand perspectives and voices to shape our future. With us, you can truly be yourself, embrace new opportunities, thrive and a make a difference. 

Want to know more? 

Closing date for applications is 25 February 2024

We do not accept email applications directly due to GDPR so we welcome your application via the link.

Volvo Cars - Driving change together

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. At Volvo Cars, your career is designed around your talents and aspirations so you can reach your full potential.

For the right person, an inspiring, and creative workplace awaits. Did you know that every Volvo Cars employee worldwide has the right to our Family Bond, our new all-gender, paid parental leave policy? You’ll also enjoy a culture and benefits package that’s made us one of the world’s most awarded and progressive employers.

By 2025, we aim to sell 1.2 million cars annually, 50% of which will be electric vehicles and sold directly to customers through digital channels. Join us on the journey of a lifetime as we create the driving and electrification technologies of tomorrow.